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Energy & Environment

Smart Utility Systems cracks the code of Demand Response for Customer Engagement

Smart Utility Systems (SUS), the #1 provider of customer engagement solutions for the utility sector, has tapped its validated expertise to foray into a behavioral strategic energy management approach of customer engagement termed as Demand Response (DR). 2015-03-06 18:32:06
IRVINE, CA – March 06, 2015 –

A 2015 Harris Poll deciphered that 48% of United States customers are interested and keen to have a home energy monitoring system and wants more information on how to achieve energy savings. A number of utility customer satisfaction surveys consistently have found that demand response can improve customers' overall opinions of their utility. Now here exists an opportunity for utilities to elevate programs beyond helping customers to save money and to create a purposeful relationship with the ‘Prosumers’i.e ‘Proactive customers’.

In February, SUS launched the new phase of its leading #1 Customer Engagement Platform, Smart Customer Mobile (SCM®) with Demand Response (DR) capabilities to allow customers to manage their energy demand during peak hours.

SUS DR ensures to support customer experience all the way through customer engagement to satisfaction. A critical aspect of the platform is engagement whereby residential and nonresidential customers are notified about DR programs. These customers can enroll online in DR Programs, analyze their real time performances during DR events, and can manage their energy savings opportunities during the peak hours. Utilities can perform load reduction forecasting and scheduling & monitoring of DR events. Also, evaluate the event measurement of customers’ performances and resource management.

SUS has been known how to leverage technology to impact consumption patterns. SUS ensures to bridge the communication gap to enable improved data visibility for all stakeholders. The success of the platform lies in providing the customers with increased comfort, convenience and control of their energy use while utility seamlessly manage peak demand.

“Demand response is the most intelligent technology that can help utility to manage the peak load and address grid reliability without any expensive infrastructure investment with the help of customer engagement. Demand Response is a set of energy management options that lets participants monetize their energy through both cost avoidance and energy cost offset strategies” - Aras Akbari, Director- Demand Response at SUS.

About Smart Utility Systems
Smart Utility Systems (SUS) is a business solution company solely focused in the Energy and Utility sector with core areas of concentration in Customer Engagement, Mobile Workforce and Business Intelligence. For the last 5+ years, SUS has delivered cutting edge technologies platform to major Energy & Utility Companies to support their Advance / Smart Grid initiatives with Smart Customer Mobile (SCM®) – the #1 Utility Customer Engagement Platform, Smart Mobile Workforce (SMW®) – the Next Generation Mobile Workforce Platform and Smart iQ™ – the leading utility focused Business Intelligence platform. SUS is routinely recognized as leader in for its innovation and expertise in the industry.

Press Information
Smart Utility Systems
2211 Michelson Drive, Suite #370

Angelina Navejas
Marketing Manager

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