Today: December 16, 2018, 2:11 pm
  
Business

Avaya Demonstrates AI and Biometrics Enabled Communications Solutions for Enhanced Customer & Employee Experiences

PR-Inside.com: 2018-10-10 16:32:01

Avaya Demonstrates AI and Biometrics Enabled Communications Solutions for Enhanced Customer & Employee Experiences

Avaya
Iman Ghorayeb, +97144048275
ighorayeb@avaya.com

Avaya Holding Corp. (NYSE: AVYA) is demonstrating the integration of AI-Enhanced technologies, including biometrics and real-time sentiment analysis to its communication platforms, enabling organizations to elevate voice as a key user interface for richer, more seamless customer and employee experiences.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20181010005

Avaya Demonstrates AI and Biometrics Enabled Communications (Photo: Business Wire)

Avaya Demonstrates AI and Biometrics Enabled Communications (Photo: Business Wire)

Today businesses are being pressured to reimagine their approach to customer and employee engagement. A recent Avaya survey of more than 8,000 consumers found that over 70 percent prefer contacting customer services by phone, and believe it is the most effective means of getting the best answer. At the same time, there is a growing body of evidence that suggests increasing customer acceptance and demand for digital technologies like chatbots and biometrics, and research indicates that 25 percent of interactions with these technologies will be conversational.

“Voice remains the cornerstone of customer service, and there is a clear opportunity for its extended application to enrich customer journeys,” said Chris McGugan, Avaya senior vice president of Solutions and Technology. “Through our position as the leading provider of enterprise communications solutions, we have been embracing new and exciting technologies that enable us to effectively address these changing customer preferences and deliver voice as a more powerful user interface, for both customers and employees.”

As a champion of the API economy, Avaya has expanded the breadth and capabilities of its Software Development Kit. This includes ecosystem partners and internal developers incorporating conversational AI, natural language processing, analytics, and cognitive machine learning to enhance the capabilities of Avaya’s solutions, and merging UC and CC for a more connected enterprise experience.

Avaya use cases being presented at GITEX Technology Week will also include conversational IVR for biometrics integration and sentiment-based routing of calls—allowing customers to make inquiries and receive an immediate, considered response either on digital channels from the most capable service agent or back office expert via a context-rich, personalized experience.

Avaya is also enriching its Equinox Unified Communications platform by integrating cognitive services from organizations such as Microsoft and Google to deliver voice-enabled virtual assistants for the enterprise. Demonstrating two-factor BioID authentication via facial & voice biometrics, contextual transcription and real time translation with intent recognition, the platform serves as a personalized assistant to each employee, enhancing productivity and increasing job satisfaction.

Source: Avaya Newsroom

Press Information


Published by
Hossam Abdel-Kader
+43 1 9582319
e-mail
http://www.pr-inside.com/


# 542 Words
Related Articles
More From The Author
Auction details government bonds
Auction date October 17, 2018                      Maturity dateLoanISIN codeCouponIssue volume, SEK million2029-11-121061SE00112819220.75%1,500 [..]
Memories Splash Closed for Upgrades, to Reopen [..]
ST. MICHAEL, Barbados, Oct. 10, 2018 (GLOBE NEWSWIRE) -- Memories Resorts announced the closing of their Memories Splash Punta [..]
GOOVIS G2: Virtual Reality of the highest [..]
Virtual Reality (VR) glasses are the future: discovering foreign worlds, fighting with Ninjas or watching the dolphins underwater - [..]
Deltek WorkBook Celebrates Milestone Year with Continued [..]
Over 50% global revenue growth, new WorkBook 10 release and world-class support mark major milestones for Deltek, one year after [..]
Soundtrap Celebrates Expansion Into Mexico and South [..]
Soundtrap : Soundtrap for Education was made available in Spanish in May 2017. Since then, significant updates were made to [..]
 
More From Business
Learn about Dishonest Companies and Specialist on [..]
12 December 2018 – Beware.org provides the most favorable conditions for average consumers to publish the alerts and warnings about [..]
Brands Reviews Offers the Best Quality Reviews
12 December 2018 – Brands Reviews is offering the largest collection of reliable and trusted qqtube review and subpals review [..]
509 Electric Is the Best Residential Electrical [..]
Yakima, USA – 12 December 2018 – 509 Electric is the best Yakima Electrical Contractor ready to offer top quality [..]
Cross Talks Awarded $5K Grant from the [..]
The Penn State Brandywine Boost, a program of the Invent Penn State initiative, has selected Delaware State Chamber Member, Soraya [..]
Huber Needles: Market is likely to register [..]
This Market Study provides key insights and forecast on the global Huber needles market for the forecast period 2017-2024. The [..]

Disclaimer: If you have any questions regarding information in this press release please contact the company added in the press release. Please do not contact pr-inside. We will not be able to assist you. PR-inside disclaims the content included in this release.