2008-10-07 17:15:02 -
- Following the launch of Verint(R) Impact Services - a comprehensive portfolio of contact center and enterprise service offerings - Verint Systems Inc. today announced an extended customer service consulting partnership with PowerHouse Consulting, a specialist in enterprise, contact center and telecommunications among Fortune 500 companies.
Verint(R) Witness Actionable Solutions(TM) and PowerHouse Consulting are helping forward-thinking customer care organizations
balance revenue generation and operating costs, while optimizing the customer experience. Together, the two companies deliver software and consulting services for businesses through a comprehensive, cooperative engagement. This unified approach supports customer-centric businesses as they prioritize the customer experience and drive toward gaining more insight and value from their contact centers and other customer-supporting groups, such as back-office operations.
The partnership serves as an extension of Verint Impact Services, which are designed to help maximize customer success using the company's Impact 360(R) Workforce Optimization suite through a combination of experts, methodologies, tools and certified partners. Via extensive, long-term engagements, PowerHouse Consulting extends Verint's full range of implementation, installation and application consulting, business impact consulting and workshops, Verint University(SM) and online training, as well as customer support.
"We are clearly seeing an increased demand for projects centered around improving the customer experience as organizations seek higher performance from their people and processes - and more from their technology investments - to deliver against that goal," explains Kathleen Peterson, chief executive officer, PowerHouse Consulting. "Working with Verint Witness Actionable Solutions, we can provide our clients with even more skills and solutions from a world-class provider than previously possible."
"The customer experience is becoming more and more top of mind for our customers," says Nancy Treaster, senior vice president and general manager, Verint Witness Actionable Solutions. "The breadth of our platform and focused solutions-oriented services - coupled with PowerHouse's strategic consulting - can help customers better align their goals and objectives, as well as address key business pains associated with delivering better customer experiences."
Adds Snehal Desai, vice president, customer services, Verint Witness Actionable Solutions, "We are pleased to have a strong partner aligned with our services business to offer our customers a complete solution around their Impact 360 investments. With the combination of Verint Impact Services and PowerHouse Consulting offerings, our customers can experience quicker and more impactful returns on their investments."
PowerHouse serves as a third-party expert through the strategic, innovative approach and custom offerings featured in its Customer Experience Optimization Program(TM) (CEOP) - which complements Verint Witness Actionable Solutions' services. Through CEOP, PowerHouse delivers powerful, repeatable solutions to meet the increased demand for enterprise customer experience optimization.
With PowerHouse's CEOP - designed for corporate executives and management - organizations can benefit from consulting that enables them to combine strategic planning initiatives and operational assessments into one seamless, streamlined process. To help ensure clearly defined outcomes, CEOP leverages a comprehensive, carefully designed approach to assess the linkage between strategic goals and operational execution.
Beginning with leadership and organizational goal setting and continuing with an assessment of day-to-day operations, organizational structure, people, performance and technology, CEOP examines what is in practice and compares it to the validated and succinctly outlined strategic goals. The end result is a custom roadmap - a plan of action to remove the disconnects and create a fine-tuned, performance-oriented, customer-focused organization that possesses a stronger, more sustainable competitive advantage.
PowerHouse's customer experience practice is comprised of professionals with extensive skills and knowledge about how the customer experience can support an organization's strategic vision.
"Business leaders recognize superior customer experiences as a key market differentiator," says Peterson. "Today's organizations must be sharp, focused, and technically and emotionally equipped to handle the myriad of demands put upon them. In our Customer Experience Optimization Program, we help companies 'zero in' on the gaps between strategic goals and operational execution, and develop action plans to bridge them. The result is a tightly integrated and aligned organization that is more competitive and better equipped to improve the relationships, loyalty and revenue it enjoys from its customers."
For more information about Verint Impact Services, visit www.verint.com, or call 1-800-4VERINT in the Americas, + 44 (0) 1932 839500 in EMEA and + (852) 2797 5678 in APAC. For additional details about the Verint Witness Actionable Solutions and PowerHouse customer service consulting partnership and core offerings, visit www.powerhouse1.com, or call 888-GO4-CEOP (888-464-2367).
About PowerHouse Consulting
PowerHouse Consulting, founded by Kathleen Peterson, is internationally recognized for its expertise in call center management and telecommunications technology. The firm offers call center solutions, telecom assessments, information technology assessments, procurement consulting, systems integration and IT infrastructure services. Clients include senior management within Fortune 500 companies. To learn more, visit www.powerhouse1.com.
About Verint Witness Actionable Solutions
Verint(R) Witness Actionable Solutions(TM) is the leader in analytics-driven workforce optimization. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360(R) Workforce Optimization suite is the industry's most unified solution set - featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.
About Verint Systems Inc.
Verint Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading provider of actionable intelligence solutions for an optimized enterprise and a safer world. Today, more than 10,000 organizations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. Visit us at our website www.verint.com.
This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company's Current Report on Form 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April 9, 2008. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, EYRETEL, BLUE PUMPKIN SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo, EXAMETRIC and the EXAMETRIC logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and the AMAE logo are trademarks and registered trademarks of Verint Systems Inc. Other trademarks mentioned are the property of their respective owners.
Verint Witness Actionable Solutions
Industry Information
Candace Flynn, 770-754-1878
candace.flynn@verint.com
or
PowerHouse Consulting
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Chris Hastings, 603-488-0203
chastings@powerhouse1.com
or
Verint Systems Inc.
Investor Relations
Alan Roden, 631-962-9304
alan.roden@verint.com 
