2014-02-25 10:48:38 - Umniah Launches MobileApp for Customer Account Management
As part of its commitment to keep pace with the recent developments in the telecommunications sector and to offer its customers the best mobile and internet services, Umniah has developed a new mobileapplicationallowing its subscribers to personally manage their accountsand stay connected with Umniah products and services offering.
The application has tremendous benefits for smartphone and tablet users that allows prepaid and postpaid subscribers as well as 3G ”evo” subscribers and UMAX and ADSL customers to manage their accounts from their devices. The app is introduced at a time of significant growth in the local market where local smartphone usage is witnessed to exceed 60 percent.
Its introduction to this service is in response to the growing number of customers switching to
smartphones and tablets powered by iOS and android operating systems. Subscribers will be able to getthe app on their phone for free via the Google play and Appleapp stores, or through visiting the following link: www.umniah.com/UmniahApp
The CEO of Umniah, Ihab Hinnawi, commented: “Since Umniah’s establishment in the local market, it ensured providing its subscribers with the best services to better facilitate their personal & professional life. The launch of the app further helps facilitating relations between the company & its customers by managing their requests within seconds by simply downloading and using the app on their smartphones”.
Offered in both English and Arabic, subscribers can log into the application through their Umniah website account(My Umniah) or create a new account by clicking on the registerbutton and start adding their Umniah accounts.
Umniah later emphasized that the application gives way to a wide range of functionalitiesincluding services and internet data bundlessubscriptionand un-subscriptionoptions, prepaid account balance inquiries, postpaid account outstanding balance with the ability to view the past three-monthselectronic bills, “evo” account recharges with prepaid scratch cards, internet usage and balance inquiries, all through the self-service page in the application.
The new service also keeps users up-to-date with the latest offers and promotions provided by Umniah including phone services, customer care on roaming and international calling services, Umniah service center locations andsubmittinga support ticket to Umniah’s customer service center.
Hinnawi went on to add, “Smartphones and tablets have become increasingly popular in the recent years; therefore, we have tweaked our services to meet the growing needs for interactivitythrough the new featured channel of customer services.”