2007-06-01 07:55:16 - Touchpaper and Novell to Demonstrate Integrated ZENworks Configuration Management - ITIL-based Service Management Solutions

New York, NY - May 31, 2007 - Touchpaper, an international provider of IT Business Management (ITBM) solutions, has announced a series of nine local Novell - Touchpaper Seminars, featuring the Novell® ZENworks® Configuration Management solution and Touchpaper's ITIL-based IT Business Management Suite.

The seminars will show how the integration of Novell ZENworks Configuration Management and Touchpaper's IT Business Management

Suite enables service engineers to remotely control the user's PC or laptop, identify problems, and distribute the most appropriate solution. The additional integration with Novell eDirectory®, enables all the users' details to be made immediately available to the service desk engineer.

Seminars are free and will be held in the following cities. Interested parties can register by going to the associated URL:

June 5th Phoenix - register.novell.com/simple/?event_id=20327
June 12th Dallas - register.novell.com/simple/?event_id=20330
June 20th Las Vegas - register.novell.com/simple/?event_id=20333
June 6th Irvine, CA - register.novell.com/simple/?event_id=20328
June 13th Austin - register.novell.com/simple/?event_id=20331
June 26th Portland - register.novell.com/simple/?event_id=20334
June 7th San Diego - register.novell.com/simple/?event_id=20329
June 19th Sacramento - register.novell.com/simple/?event_id=20332
June 28th San Mateo - register.novell.com/simple/?event_id=20335

ZENworks Configuration Management gives organizations the ability to manage desktops based on their users' network identities, which can include a combination of user business role, location or group membership. This enables the delivery of applications, content and IT resources tailored to the personal needs of each user. ZENworks Configuration Management simplifies management of Microsoft Windows® desktops, including Vista. With native integration for both Microsoft Active Directory® and Novell eDirectory, Novell ZENworks Configuration Management enables real-time, identity-based systems management. It accelerates service delivery and ensures configuration accuracy, making immediate desktop configuration changes whenever network user accounts are changed.

Touchpaper's IT Business Management software is tightly integrated with the Novell infrastructure and therefore allows users to benefit from all the features of Touchpaper's market leading service desk system, while simultaneously leveraging the unique features of Novell applications, including the new ZENworks Configuration Management. Novell ZENworks functionality can be accessed through Touchpaper's market leading IT Business Management Suite, making it easier for IT help desk personnel to match callers to their IT resources, accelerating their ability to provide a solution to users' problems and giving automated inventory collection and software license compliance as a welcomed by-product.

'This is the next step in our ongoing relationship with Novell,- said Graham Ridgway, CEO of Touchpaper. 'Working in parallel, we continue to develop and deploy integrated go-to-market solutions that build on each other's strengths, and address the growing needs of our customers.-

Touchpaper has published a white paper entitled 'Touchpaper's Integrated Service Desk for Novell Users-. To download a copy, go to www.touchpaper.com/News/WhitePapers/

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About Touchpaper
With over 20 years of experience, Touchpaper is one of the most established and respected international providers of IT Business Management (ITBM) solutions, encompassing IT Service Management, Customer Service Solutions and Network and Systems Management. Touchpaper now has over 1,800 customers around the world. Its headquarters are located in the UK, with offices in the Americas, Europe and Asia Pacific. For further information, please visit our website at www.touchpaper.com or email intouch@touchpaper.com

About Touchpaper ITBM Suite
Touchpaper's ITBM portfolio, which has been verified as meeting the mandatory functional requirements for ITIL compatibility, provides an end-to-end solution covering all aspects of IT Business Management (IT service management, customer service solutions and network and systems management) in a modular form. Touchpaper's ITBM suite can help deliver projects that drive business growth and value; meet customer needs and pre-defined levels of service; achieve governance and regulatory compliance; link business and IT strategies, plans and relationships; demonstrate the business value of IT; apply metrics to IT; budget and manage IT spending; foster change in business processes and manage risk.

For press inquiries, please contact:
Mark Rieger
Stanton & Associates Marketing & Public Relations for Touchpaper
mrieger@stantonpr.com
303-520-4524