2013-09-11 10:08:14 - Building and maintaining a own cloud platform can be a strategy fraught with difficulties - from the costs involved with developing a solution to a high level to a lack of expertise and experience in providing services that are outside your core business. Therefore, turning to a cloud partner to help with this is often the best way forward.
One attractive solution for many managed service providers (MSPs) at the current time is likely to be investing in cloud hosting in order to help deliver Infrastructure as a Service (IaaS) offerings to their customers.
There has been a huge shift in the IT industry towards the cloud over the past few years, which neither MSPs nor their customers can fail to have noticed. All major IT vendors now provide a range of cloud-based offerings due to demand from their customers, so firms will undoubtedly be feeling the pressure to compete and ensure they don't get left behind.
But building and maintaining your own cloud platform can be a strategy fraught with difficulties - from the costs involved with developing a solution
to a high level to a lack of expertise and experience in providing services that are outside your core business. Therefore, turning to a cloud partner to help with this is often the best way forward.
However, making the right decisions when selecting a partner is not an easy task; with many challenges that must be overcome. Therefore, we've come up with a list of some of the key things MSPs need to be thinking about when they are assessing their choices. Keep these in mind and you'll be well on your way to a long-term, successful partnership.
Are they flexible?
MSPs should always favour partners that are willing to be flexible and work towards creating a service-level agreement (SLA) that meets the needs of their business. Finding firms that are happy to share risk and whose SLAs reflect your own is also a must.
Do they stack-up commercially?
What's more, commercial models that are future proofed and able to handle unpredictable levels of demand for the years to come are also hugely advantageous, as it means MSPs will be able to easily scale up operations and not have to renegotiate contracts from scratch as they expand.
Are they happy to work closely with you?
The best partnerships between MSPs and cloud suppliers are those where both parties are keen to work closely together and contribute to a set of common goals. Cloud providers should show that they want to be a true partner for the MSP and not merely a supplier that has little involvement and is just a cost centre.
Can you white label their services?
Cloud providers should also be happy for MSPs to white label their services and consequently to own the contract and relationship with the customer. MSPs should also make sure the cloud provider is not a direct competitor or providing their own complementary and competing services.
Do they have the right skills?
Not all cloud partners are equal in the technologies and expertise they can offer to MSPs. Therefore, MSPs need to be looking for companies that have a proven track record in supporting organisations with similar requirements to their own, as well as ensuring they understand what their customers will be expecting.
In summary, Matthew McGrory, Business Director at Carrenza says: “As a Managed Services Provider their expertise lies in supporting and helping organisations with their ICT, ensuring the services they receive meet their requirements. The time and cost required to build a cloud platform can be prohibitive, not to mention the new skills required to operate it at the level demanded by customers. Therefore it is imperative that MSPs choose carefully and select the right cloud provider, one who will be a trusted partner and deliver the level of services their customers are used to receiving.”
Carrenza is an award winning end-to-end cloud services provider, delivering on-demand infrastructure as a service and platform as a service solutions. Carrenza provides organisations with proven expert advice and market leading services, using an innovative approach to delivering cloud solutions that meet ever changing business needs. Carrenza has been delivering Cloud services since 2006 and clients include; Comic Relief, eBay, Cineworld, Haymarket Media, and RBS.
For further information go to www.carrenza.com
, or contact Andrew Mellish; 0845 337 0827, Andrew.firstname.lastname@example.org
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