2013-09-04 16:31:13 -
1st Touch (www.1sttouch.com) the UK’s Leading developer of mobile systems for the social housing and local authority sectors has appointed Tim Birkett as Implementations Manager. He joins from Morrison Facilities Services where he was the Senior Applications Architect. In total, Birkett has over 12 year’s operational experience working in social and public building sector and 9 year’s business systems experience working specifically in the social housing sector.
In his new role, Birkett will manage the customer implementation of 1st Touch mobile solutions. This involves the supervision of a team of highly trained implementation consultants who ensure the smooth integration of 1st Touch software with clients’ existing housing management systems. The role also involves ensuring that 1st Touch mobile works efficiently and
effectively for clients across multiple platforms including Windows Mobile, Android and Apple.
Commenting on his appointment Birkett noted, “A major element of the success of the 1st Touch brand is the system’s smooth integration abilities coupled with a customer implementation and support programme that frequently goes beyond the call. This has led to industry leading customer satisfaction rates and a host of top class referrals. Naturally, therefore I am delighted to be managing this process and taking this market-leading success story forward.”
Robert Dent CEO of 1st Touch echoed these comments, noting; “the social housing and local authority sectors are characterised by proactive networking where one organisation shares experiences with others. This works well for 1st Touch as positive client feedback, about the benefits that our software delivers and the services we provide, helps us greatly.
“However we are careful not to become complacent, especially given the amount of growth we have recently experienced. Thus, by investing in the implementation aspect of our service delivery we are reinforcing these positive customer experiences. Coming from Morrison Facilities Services, Tim Birkett is an ideal person to manage this process. He brings with him considerable experience of the sector and his uncompromising approach to service levels will fit in well with the team we have in place. I welcome him aboard and look forward to working closely with him as our growth continues.”