2013-10-23 11:20:01 - Small Business customers in Texas can now easily and quickly purchase their electricity needs through Source Power & Gas’ (Source) on-line enrollment portal.
Many areas in Texas have been deregulated for over 10 years, which allows customers the power to choose their electricity provider. For residential customers, accessing various products and price plans has been quick and convenient due to the various on-line enrollment portals available. Likewise, for the larger commercial and industrial customers, products and pricing have been fairly easy to acquire through direct sales or otherwise. But small business customers have never had the ability to see, much less purchase, these products and price plans quickly and efficiently.
Well, times have changed. Small business customers can now take advantage of our online enrollment and account management portal. Some of the features include...
• Viewing and selecting their product of choice
• Picking specific start and end dates
• Verifying their creditworthiness
• Evaluating the terms and conditions of the transaction
• Generating contract documents
…all on-line, just like Source’s residential customers do, in the freedom of their own homes or places of work when it is convenient for them and, of course, with a helpful, local customer care agent just a phone call away.
“We’re getting to the point where more and more customers are familiar with Source Power & Gas and they love our personal service. I believe a big part of this success is due to them being able to easily transact with us. And that’s exactly what we’re providing by introducing this new functionality to small businesses. Plus this streamlined process not only provides more freedom for our customers but it also frees us up, from a sales and operational perspective, so we can offer ultra competitive pricing yet still offer top notch customer service. This is truly a win-win situation,” says John Werner, President of Source Power & Gas.
“We continue to see a rise in demand through our residential enrollment portal and we anticipate that once small businesses catch on to the ease of transacting through our portal, demand will quickly rise there as well. Our online enrollment portal offers transparency to our products and price plans 24 hours a day, seven days a week,” adds Qadir Khan, Source’s Chief Operating Officer.
Source Power & Gas views this enhancement as a natural progression given the success of the residential on-line enrollment portals. “I wish we would have done this two years ago,” says Werner. “It would have made it much easier for this customer class to have access to competitive product options and, more importantly, it would have provided them with a way to transact without human interference. Some customers simply prefer to shop and buy on their own and on their time. I am glad we can finally accommodate their needs and desires.”
Source Power & Gas is a Texas based independent retail energy provider. Founded by the industry’s best executive team, Source Power & Gas currently serves thousands of commercial and residential customers across the great state of Texas and is uniquely positioned to provide them with innovative products and services matched with competitive energy rates. Learn more by visiting us at www.spgenergy.com