2008-04-08 23:45:44 -
www.amctechnology.com - AMC Technology, L.L.C., a leading provider of multi-channel integration solutions for contact centers announced today that Sloan Valve Company, has selected a software subscription from AMC Technology to integrate their business critical CRM and Call Center Solutions. Sloan Valve Company is a leading manufacturer of water-efficient plumbing systems.
Sloan Valve chose the AMC Multi-Channel
Integration Suite(TM) (MCIS(TM)) to integrate SAP(TM) Customer Relationship Management (CRM) Webclient with a Cisco IPCC Enterprise contact center. The subscription order is for an enterprise deployment to be used in their 25 agent contact center.
AMC's subscription for MCIS software has provided Sloan Valve with a pre-packaged, certified integration between SAP CRM and the Cisco IPCC Contact Center. This solution helps collect interaction details in SAP and provide screen pops to agents for incoming calls resulting in a better customer experience.
"The integration of these two applications is exactly what we needed to improve our response times," states Dan Arlt, IT Program Manager, of Sloan Valve. "We now have greater operational efficiency within our contact center."
"We are pleased that Sloan Valve has chosen a turnkey AMC Technology software product for the integration of SAP CRM with their contact center and telephony systems," stated Anthony X. Uliano, President and CTO of AMC Technology, L.L.C. "AMC's strong partnership and extensive vendor certifications with both SAP and Cisco make us an excellent choice for such deployments."
About Sloan Valve
Sloan Valve Company is a world leading manufacturer of water-efficient plumbing systems and has been in operation since 1906. Headquartered in Franklin Park, Illinois, the family-owned company manufactures plumbing products and systems for commercial, industrial and institutional markets worldwide.
About AMC Technology
AMC Technology, L.L.C. is a leading provider of telephony and multi-channel CRM integration. Founded in 1995, AMC Technology is listed as one of the Inc. 500 fastest-growing private companies in the U.S. Used every day by thousands of call center agents around the globe, AMC's pre-packaged MCIS(TM) product is certified against leading CRM applications such as SAP, Oracle Siebel and PeopleSoft CRM, Salesforce.com, and Microsoft and leading contact center solutions such as Avaya, Cisco, Aspect, and Nortel. Please visit www.amctechnology.com, contact
sales@amctechnology.com or call +1 (804) 327-0170.
AMC Technology, L.L.C.
Sue Willis, +1 804-915-0511
Marketing Specialist
suzanne.willis@amctechnology.com 
