2009-11-11 20:19:01 -

Caruso Affiliated, the leading retail innovator, is unveiling the nation’s first personalized mobile customer service system at two of its iconic centers in Los Angeles – The Grove in mid-city and The Americana at Brand in Glendale. One Touch Concierge™, an innovative program using cutting edge wireless technology that can be downloaded on most smart phones, puts the Caruso world at anyone’s fingertips.

“Our customers expect to find the extraordinary at Caruso centers,” said Rick Caruso, CEO, widely recognized for creating destination hot spots.

“One Touch Concierge raises the bar for customer service. Our guests can shop smart and live smart. With our one touch system, you can arrange for a host of services and assistance, quickly and easily.”


Shoppers at

The Grove and The Americana at Brand can make restaurant reservations, buy movie tickets, have a stroller or wheelchair delivered, get packages picked up and brought to their car among other personal services available through the Caruso One Touch Concierge.

Customers can also access The Grove services from The Americana at Brand or vice versa.

“You think of it and we can do it for you,” says Caruso. “We’re making holiday shopping fun again. Have your packages delivered to you while you are enjoying a leisurely dinner and then alert the valet when you will be ready for your car.”


The One Touch Concierge service is available to all visitors to The Grove or The Americana at Brand. On your first visit, simply go to the concierge desk with your smart phone and get the login to access the wide range of options. In addition, One Touch Concierge can be accessed from anywhere via a smart phone or computer so you can request a stroller, wheelchair or even a bellman to meet you when you arrive at valet.

Residents at The Americana at Brand have the One Touch Concierge service available seven days a week. They can order drinks and food to be delivered poolside, order sushi from Katsuya when friends drop by, or arrange for the porter to meet you when you arrive home to assist with packages or groceries. “Smart shopping and smart living are only one touch away,” concludes Caruso.

Access One Touch Concierge


You can access One Touch Concierge on your smart phone or computer at www.americanaatbrand.mobi : cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww .. or www.thegrovela.mobi : cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww .. , for The Americana at Brand and The Grove, respectively. In addition to the new array of services, you also will find property information with stores and restaurants, hours of operation, special events and directions.

About Caruso Affiliated


Caruso Affiliated is known for creating open-air community and regional retail environments that serve as local gathering places. The Grove is an established Los Angeles icon that attracts more than 18 million visitors each year, of which approximately 28 percent are tourists. The Americana at Brand is the company’s first mixed-use project and it builds on the company’s signature approach to creating integrated environments. The center has elevated shopping and entertainment in the San Fernando and San Gabriel valley regions of Los Angeles with its distinctive collection of chic retail and eclectic dining.

Caruso’s style has become a recognized brand within the retail industry and with Southern California residents and visitors. The company’s stylish and elegant outdoor environments have challenged the traditional “mall” concept and set a new standard in the industry. A recognized leader in this trend, Caruso Affiliated’s growth is approximately two times that of the largest publicly traded REITs and sales per square foot at Caruso properties are 75 percent higher than the industry average.

Caruso Affiliated’s portfolio of top performing retail centers includes The Grove in Los Angeles, The Americana at Brand in Glendale, the Waterside, Marina del Rey, The Promenade at Westlake, The Lakes at Thousand Oaks and The Commons at Calabasas. The firm also has several projects in development including the company’s first luxury destination resort the Miramar in Montecito, CA.

For Caruso AffiliatedKaren Diehl310-473-8090