2008-10-16 17:12:01 -

- Security Savings Bank (www.BankPlace.com) today announced an impressive 70% Net Promoter Score (NPS), based on the results of an August 2008 survey. The NPS is considered a strong indicator of customer loyalty and satisfaction. NPS measures the percentage of customers that are likely to recommend a company's products or services to friends and colleagues. A Net Promoter Score of

50% is considered excellent and 10% is the average among U.S. companies. At 70%, Security Savings Bank significantly exceeds the norm and sits in a position held by few companies.

"Before we embarked on this project, I was optimistic based on the feedback we continually receive from our customers. I was pleasantly surprised at the extent that our employees have positively affected the lives of our customers," said Chief Operating Officer Jesse Torres. "As a community bank we are well positioned to listen to and respond to the needs of our customers. We have made it a mission to provide a customer experience that exceeds expectations by doing things right, recognizing and fulfilling our customer's needs, empowering our bankers to provide answers and solve problems, and work with our customers at the personal level as we all navigate through a difficult period."

Security Savings Bank's customers were encouraged to provide comments as part of the survey. Comments included praise such as "Your Bank is people oriented," "I think this is a very good bank! The people are just Great!," "Your tellers are the best. They treat me like a friend - not just another customer," and "I believe you are the best bank in Las Vegas. You take good care of your customers."

"We are continually assessing ourselves against our customers expectations and making adjustments where needed. In the highly competitive Las Vegas market, our success depends on our ability to not only meet these expectations, but exceed them. Our customers want to bank with an institution that is looking out for them. We are that company - and our results show it," said Torres.

The Net Promoter Score is used by Fortune 500 and industry-leading companies that include Amazon.com (73%), Dell (50%), Southwest Airlines (51%), The Vanguard Group (70%), eBay (71%), Apple (66%), Intuit (58%) and Cisco (57%). The higher the NPS, the stronger the growth prospects for the company based on the customers' positive word-of-mouth. NPS was co-developed by Satmetrix and loyalty expert Fred Reichheld of Bain & Company.

Security Savings Bank (www.BankPlace.com), with two branch locations serving the greater Las Vegas community, is a leading provider of financial solutions to the people of Clark County and the communities we serve.

Security Savings Bank, Henderson
Donald Turner, 702-777-0807