2014-01-03 06:12:24 - SalePoint Inc., a leading provider of software solutions for the retail, healthcare, higher education and public sector industries, today announced that the company will be introducing a new customer self-service kiosk solution for the retail market at the National Retail Federation Annual Convention in New York.
SalePoint will be exhibiting at the NRF Annual Convention in New York on January 13th and 14th in booth number 3433. The company will be introducing KioskWorks, self-service retail kiosks that includes wayfinding, customer queue management, payment on account, in-store coupons, digital signage and other features to enhance the customer experience in retail stores.
Paul Streicher, President and Managing Director of Retail for SalePoint, stated, “KioskWorks is a successful kiosk solution that has been implemented in the healthcare industry by our PatientWorks subsidiary. We are excited to bring this outstanding suite of products to the retail industry. The solution leverages our success with this powerful .NET application to help our retail clients improve their marketing, drive sales, and maximize customer satisfaction.”
Wayfinding provides customers with step by step directions on how to find the merchandise or locations in the store that they are seeking without the assistance of a sales representative.
In areas where customers stand in line to wait for certain services, such as layaway, merchandise pickup, customer service, repairs, or returns, KioskWorks provides customers with information and a clear process to queue up for the service. KioskWorks’ Queue Navigator manages and tracks customers being processed through by the store’s services teams, and allows the customer to shop or browse in the store until they are next to be served.
KioskWorks can be configured to use dual displays on kiosks or wall mounted touch monitors to provide videos and other messages to customers as they shop in the store. Retailers can deliver their marketing messages clearly and effectively by developing content targeted to support their events and promotions for seasons, holidays, or other promotions and to reinforce their message to shoppers. A wide variety of hardware choices are supported to provide the most flexibility based on the store configuration.
SalePoint is headquartered in San Diego, California with branch operations in Sacramento, Austin and Columbus, Ohio. SalePoint is a leading provider of high value business solutions to the retail point of sale, corporate retail, higher education, healthcare, and public sector industries. SalePoint’s staff is experienced in implementing cashiering, point of sale, and corporate applications. The company provides a complete solution ranging from hardware and software to services required to define, implement and fully support the installed solutions. The company’s customers include such leading names as Pacific Sunwear, Spencer Gifts, Kaiser Permanente, Cato Corporation, New York University Medical Centers and the Puerto Rico Aqueduct and Sewer Authority.