2012-11-09 06:48:30 - Solution will reduce operational costs, improve the customer experience and maximize revenue opportunities
Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced that VimpelCom, Russia’s third-largest service provider, has selected Amdocs CES software to consolidate its business support systems (BSS) following the company’s acquisition of Golden Telecom and Corbina Telecom. The solution will converge multiple lines of business (LOBs), providing VimpelCom with a single view of its customers, enabling the company to improve the customer experience, maximize revenue opportunities and reduce operational costs.
In the project led by local systems integrator AT Consulting, Amdocs will integrate multiple legacy customer management systems across different LOBs with solutions from Amdocs’ BSS suite, into a single, unified BSS system. An integral part of the solution, Amdocs Enterprise Product Catalog will be the
master repository for all product information allowing VimpelCom to quickly and efficiently define, blend, price, bundle, maintain, update and retire product and service offerings.
“By consolidating our BSS systems not only do we gain operational efficiencies with fewer systems to manage, we become even more competitive by simplifying and enhancing the customer experience. For example, with a single view of our customer, we can provide faster, more accurate customer services to a customer with mobile, fixed line and Internet services, while also reducing call times to our call centers,” said Andrey Godunov, VimpelCom Russia CIO. “In addition, we will be able to introduce dynamic pricing bundles for our customers, increasing opportunities for up-sell and cross-selling across different lines of business to maximize revenue opportunities.”
VimpelCom is one of the world’s largest integrated telecommunications services operators, providing voice and data services through a range of traditional and broadband mobile and fixed technologies across EMEA, APAC and North America.