2013-02-28 06:21:15 -
INDIANAPOLIS, IN (February 26, 2013) –President, Robert Kobek of Mobius Vendor Partners and creator of CustomerCountSM, an enterprise feedback management tool, has the honor of being named a Silver Award for Best Alliance Partner in the American Resort Development Association (ARDA) Awards Program.
ARDA will hold its’ annual ARDA World Conference, a gathering of timeshare professionals in Hollywood, Florida this April where the Gold Winners will be announced Hundreds of submissions were reviewed in a blind judging. The Silver Awards represent the best of the best and one of those winners will be selected in approximately 50 categories overall.
Kobek founded his present company in 1999. An ARDA Trustee and member of several ARDA committees, he has also served as
the Chairman of the Information Services Advisory Board for Miller College of Business at Ball state University. The Silver Award represents both Kobek’s work with CustomerCount as well as his long-standing commitment to the timeshare industry.
“CustomerCount has been helpful in identifying training initiatives for call centers, front-line sales reps and at resort properties. As an existing client says ‘ it’s not hit and misses any more. We were able to take the pulse of our prospects, buyers and tour no buys and segment by site, salesperson and tour source in real time,’ “ Kobek says.
The Mobius Vendor Partner’s CustomerCount Online Feedback process begins with Email invitations and reminders and continues through to on-line reporting and analysis 24/7. It has been customized for this survey. Originally designed by Mobius Vendor Partners for a major client, the Online Feedback system collects and measures feedback from customers and can be designed, such as in this case, for other market measuring campaigns as well.
Mobius Vendor Partners is a 14 year old business process design and management company specializing in servicing the needs of the timeshare industry. Mobius principals are active in ARDA through sponsorships and committee memberships. For more information visit www.mobiusvp.com, or www.customercount.com or call 317-816-6000.