2009-12-03 22:16:39 -
Video conferencing, VoIP and synchronized databases empower communication in online support
Goeppingen, Germany – TeamViewer GmbH, a leading provider of solutions for online communication and collaboration, has just launched the next generation of their premium solution - TeamViewer 5. The latest in video conferencing technology adds a personal touch to remote support, online presentation and webinar sessions.
Single-click connection, convenient partner lists and browser-based access have made TeamViewer the desktop sharing tool of choice for over 60 million users. The cutting-edge software now combines VoIP, webcam streams, enhanced database synchronization and improved presentation control, providing a host of new features to this innovative tool.
Engineered with the professional supporter in mind, TeamViewer 5 VoIP allows supporters to speak directly with clients, addressing issues quickly and easily. Supporters and clients can
initiate an optimized VoIP conversation with the click of a mouse, and begin speaking immediately, to ensure trouble shooting is effective and turnaround is fast.
Also improving communication and efficiency, TeamViewer 5 makes remote contact more personable, with live video. Webcam streams are transmitted directly with TeamViewer 5, allowing collaborators to see each other while working together or giving presentations. This added personal touch makes long distance contact more real and helps both supporters and clients better understand one another.
TeamViewer Manager, the powerful tool for session reporting and documentation, is also revamped with version 5. Further enabling the supporter, TeamViewer 5 takes user-friendly partner lists, including both contacts and remote machines, and directly synchronizes this information in TeamViewer Manager. With a single click of the mouse, client data can be stored and managed anywhere.
Also new with TeamViewer Manager, remote support sessions can be merged as one in the database. This means two remote sessions devoted to solving one problem can be combined for easy reference in TeamViewer Manager.
For the presenter, TeamViewer 5 offers a fresh approach to application management. The ground-breaking application function empowers presenters with control over which applications they would like to share. Presenters simply click on the TeamViewer icon and the complete range of applications appears, allowing them to select the program they would like to display.
The TeamViewer 5 presentation function also includes an innovative and convenient back monitor, easily opened with a single click, allowing the presenter to verify and observe exactly what viewers are watching on their screens.
More user-friendly than ever before, TeamViewer 5 features a new control panel which outlines applications for improved handling and adaptability. Based on widgets, TeamViewer icons can be dragged and dropped to the preferred position, ensuring valuable screen space remains available for important documents. The new software also offers increased performance; TeamViewer 5 is faster than previous versions.
“Launching TeamViewer 5 is a big milestone for us,” begins Holger Felgner, Product Manager of TeamViewer GmbH. “Coupling video conferencing with our remote software will not only make online collaboration more appealing, it will also make it more efficient. Being able to establish two-way audio and video communication will cut down problem solving time for supporters, and increase the impact for online presentations.”
Like all TeamViewer solutions, TeamViewer 5 respects the highest security standards, including black and white lists and AES 256 bit coding encryption. In addition, TeamViewer works behind firewalls, maintaining computer security already in place.
Free for non-commercial use, business licenses can be purchased in a variety of options at www.teamviewer.com.
About TeamViewer GmbH
TeamViewer GmbH, founded in 2005, is fully focused on the development and distribution of high-end solutions for online communication and collaboration. Available in fourteen languages, TeamViewer boasts 60 million users worldwide. TeamViewer GmbH is privately held and has been profitable from the first day of operations.
For more information about TeamViewer please visit: www.teamviewer.com
This press release as well as TeamViewer images are available at:
www.teamviewer.com/presse/20091201.aspx.
