2009-06-25 15:55:05 -

Research and Markets ( www.researchandmarkets.com/research/943cb7/global_crm_softwar : ) has announced the addition of the " Global CRM Software Market in Retail Industry 2008-2012 : " report to their offering.

Customer Relationship Management (CRM) software refers to the applications that help organizations perform activities in three aspects: Operational, Collaborative, and Analytical. CRM software's facilitate companies to efficiently gather customer information, capitalize customer buying behavior, and leverage technology investments by improving quality of sales and services.

For retail enterprises, the fundamental challenge is to ensure customer loyalty and satisfaction by providing a consistent customer experience across the board. Understanding customer needs and delivering a positive customer experience are critical to develop long-term profitable customer relationships. There is a constant pressure to increase the

frequency of customer visits, size of transactions, and simultaneously reduce the cost of goods sold.

The report forecasts the size of Global CRM Software Market in Retail Industry over the period 2008-2012. It also segments this market into various geographic regions (presenting the size of each of these regions). Further, it discusses the key market trends, drivers and challenges of the Global CRM Software Market in Retail Industry, and profiles some of the key vendors operating in this market.


Key Topics Covered:

1. Introduction


2. Global CRM Software Market Size in Retail Industry


3. Geographic Segmentation


4. Trends


5. Drivers


6. Challenges


7. Vendors


Companies Mentioned.

- ORACLE
- Microsoft
- SAP
- SugarCRM
- Maximizer Software


For more information visit www.researchandmarkets.com/research/943cb7/global_crm_softwar : .

Research and MarketsLaura WoodSenior Manager press@researchandmarkets.com : mailto:press@researchandmarkets.com Fax

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