2012-11-15 10:17:08 - Radgost announces helpOcean, a customer engagement platform that helps businesses better collect feedback and interact with their customers online. helpOcean adds a simple widget to websites or applications, and allows customers to quickly leave feedback, find solutions to problems, or suggest new ideas. helpOcean then provides the platform to easily manage all that feedback.
helpOcean is developed by Radgost, a company dedicated to creating useful web applications that improve the lives of business executives and workers. Radgost’s customer engagement technology alone currently serves almost 5000 customer communities in Poland, ranging from small startups to large multi-national corporations as Microsoft, Carrefour and Wolters Kluwer.
helpOcean works by allowing customers to easily leave comments, share their opinions, find solutions, or discuss ideas. Businesses gain by turning that customer feedback into valuable data, which includes automatically growing a knowledge base, managing development tasks based on feedback, and identifying the most popular topics from their customers. It distinguishes itself from other customer engagement systems by providing a self-forming knowledge base.
Marcin Stefaniak, CEO and founder of Radgost, notes that,
“As more companies focus seriously on their communication and presence in social media, tools like helpOcean are needed to more fully understand consumer needs in an organized way. It’s a natural place to further interactions with customers, and it’s very unique, because it involves the customer in playing a role in the development process.”
The widget is simple to install, a simple line of code is added to your website or application, and customers can immediately begin leaving feedback or suggestions. Administrators then have access to a suite of tools to manage the community and organize feedback in meaningful ways. A monthly subscription fee is required to access the live service.
In the coming months, helpOcean aims to introduce new functionality by integrating directly with company Facebook pages and “Likes.”