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Rackspace UK Achieves ISO 9001:2008 Quality Management Certification for Enterprise Customers

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© Business Wire 2013
2013-03-07 12:06:06 -

Rackspace® Hosting (NYSE: RAX), : .. the open cloud company : .. , announced today that it has achieved certification to the ISO 9001:2008 Quality Management standard. The certification is based on an external validation of the company’s operational delivery of customer service in the design, implementation and support of hosting solutions in its UK data centre and office operations.

“We’ve always taken immense pride in providing Fanatical Support : .. to our customers and this certification helps us benchmark what already marks out Rackspace in the open cloud computing and hosting market,” said Taylor Rhodes, Managing Director of Rackspace International, “This certification provides tangible evidence of our day-to-day commitment and investment in the

right tools, resources and – above all – the ability of our skilled Rackers to deliver creative support when it matters to our customers”.

The certification covers a broad range of Rackspace customer service activities including the entire UK Enterprise Customer Care and Technical Support divisions, all of its Data Centre operations as well as the back office functions supporting our customer-facing teams.

The quality management system designed by Rackspace for this standard builds on an already impressive compliance programme, “We’ve gone on an amazing journey over the past year”, said Paul Smith, Rackspace Compliance Programme Manager.

“Implementing systems that respond to customer and business needs including environmental and occupational health & safety responsibilities earlier this year in addition to our mature information security certification. Now ISO 9001:2008 provides the logical structure for this company-wide approach to quality customer service and the building blocks for improvements in the future”, he added.

Certification to the ISO 9001:2008 standard requires companies to demonstrate that they meet the needs of customers and key stakeholders in the delivery and continual improvement of product and/or service.

This is typically delivered in the form of a management system comprising operational processes to ensure a consistent quality of service including the management of customer feedback and complaints.


Notes for editor:

- Rackspace Limited is certified by Certification Europe for ISO 9001:2008 (Quality Management); certification covers Enterprise and support functions in both its UK Data Centre and International Head Office in West London.

- Rackspace Limited has held certification to ISO 27001:2005 (Information Security) for its UK data centre operation since 2009 and ISO 14001:2004 (Environmental Management) and BS OHSAS 18001:2007 (Occupational Health & Safety) for its UK Data Centre and International Head Office since 2012.

About Rackspace

Rackspace Hosting is the service leader in cloud computing, and a founder of OpenStack™, the open source cloud operating system. Rackspace provides Fanatical Support® to its customers and partners across a portfolio of IT services, including Dedicated Cloud, Public Cloud and Hybrid Hosting. Rackspace has been recognised by Bloomberg BusinessWeek as a Top 100 Performing Technology Company and was featured on Sunday Times ‘Best Companies to Work For’ list. The company was also positioned in the Leaders Quadrant by Gartner Inc. in the “2011 Magic Quadrant for Managed Hosting.” For more information, visit : .. .

Forward Looking Statements

This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialise or such assumptions prove incorrect, the results of Rackspace Hosting could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including any statements about historical results or third party certifications that may suggest trends for our business or industry; any statements of the plans, strategies, and objectives of Rackspace for future operations or growth; any statements of expectation or belief regarding future events, and any statements of assumptions underlying any of the items mentioned. Risks, uncertainties and assumptions include the possibility that expected growth or success may not materialise because of Rackspace's failure to execute on its operational plans, rapid technological changes that adversely affect the demand for Rackspace products and services, shifts in customer demand, customers' and potential customers' acceptance of Rackspace products and services, and other risks that are described in Rackspace Hosting's Form 10-Q for the quarter ended September 30, 2012, filed with the SEC on November 7, 2012. Except as required by law, Rackspace Hosting assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.

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