New WR Study Analyzes the Delivery of Unified Communications as a
Service (UCaaS)
2009-06-23 11:09:04 -
London, June , 23, 2009
Value in Implementing UCaaS Is Not in Cost Savings Alone
DUXBURY, MA--(Marketwire - June 23, 2009) - Wainhouse Research has
released its latest Unified Communications study, "Unified
Communications as a Service: Hosted UC Market Strategies, Solution
Offerings, and 6-Year Forecast," which describes the hosted unified
communications market and the forces driving companies to host a UC
solution versus locating it on-premises. In a unique analysis,
Wainhouse Research has rigorously compared the TCO of a hosted UC
solution to a premises-based UC solution over a three-year operating
period.
"The case for hosted UC is clearly not for lower cost alone," said
Brent Kelly, Sr. Analyst and Partner, Wainhouse Research.
"Enterprises adopting hosted UC solutions are doing so for a number
of reasons, many of which are less tangible. Our TCO analysis shows
UCaaS may or may not save a company money versus a premises-based
solution. Yet the overall value proposition, including cost, is
proving compelling for many small and large companies."
Hosted unified communications is a nascent opportunity at the cusp of
becoming a big business. While WR estimates the current market to be
less than $200 million, robust growth is projected. All of the
vendors with established unified communications as a service (UCaaS)
offerings are reporting double-digit growth and significant interest
in the verticals they target. WR forecasts this sector will grow by
leaps and bounds over the next 5 years, becoming a billion dollar
business by the end of 2011 and a $5 billion business by the end of
the forecast period.
The report reviews 16 hosted unified communications solutions
including those from hosted messaging providers, hosted VoIP vendors,
carriers, and from the major premises-based UC providers --
Microsoft, IBM, and Cisco -- all of whom have recently launched
hosted UC services offerings. While each vendor has its own value
proposition, the cost comparison between hosted and premises-based
solutions is not always clear differentiator.
Decision makers and technology strategy planners will find this
report an unambiguous resource that describes the hosted unified
communications market and the forces driving companies to consider a
hosted UC solution versus on-premises deployment. For additional
information, please visit www.wainhouse.com/ucreports or contact Sara
Fargo at +1 781 934 6165 or sfargo@wainhouse.com.
Wainhouse Research provides insight and intelligence into the global
markets for audio, web (data), and video conferencing, real-time
Unified Communications, enterprise streaming and webcasting, and
enterprise social networking. The company publishes public and
private studies, speaks at industry events and private company
events, and provides strategic consulting to both industry vendors
and end user organizations. Wainhouse Research conferences in the US
and Europe provide a forum for the industry to discuss critical
issues for industry growth. For more information please visit
www.wainhouse.com.
Press Contact:
Heather Fiedler
hfiedler@wainhouse.com
+1 781 934 2058
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