2009-11-13 14:02:14 - Pink Elephant have today announced a seminar to address the issues around Integrating IT Service Management and Project Management. The seminar will take place on the 8th December at the De Vere Hotel, Canary Wharf, London

We’ve all heard of the scenario: “Developers build new applications and services and the first thing Service Management hear about it is the day before it goes live

That doesn’t happen anymoredoes it?

But when should Service Management get involved in new projects and services? How should you be involved? What questions should you ask? How can you integrate ITSM with PPM (Project & Portfolio Management)?, and How can I reduce Project costs?

In this one-day informative seminar, packed full of practical ‘How to’ advice, we’ll show you how to ensure collaboration and engagement happens at the beginning of the Development Lifecycle. Ensuring ALL requirements are taken into account will enable a smooth, cost effective, fault free Service Introduction process. We’ll also show

you how to improve the management and control of projects that are introducing new Services and Components into the live environment.

As Project Management and Service Management are both important, but different, disciplines playing a significant role to improve the quality of IT services, what can be done to avoid or minimize the potential issues and conflict.

With speakers from Pink Elephant, Computer Associates, the NHS, Smart-SIP, and Malcolm Fry Consulting, this seminar will address how you could integrate the two disciplines, getting them working in harmony for seamless Service Introduction.

About Pink Elephant
Pink Elephant is the world leader in IT Service Management best practices, offering consulting services, education, ITSM resources and conferences to public and private businesses globally. The company specialises in improving the quality of IT services through the application of recognised best practice frameworks, including the Information Technology Infrastructure Library (ITIL®) and was selected as an international expert to contribute to the ITIL v3 project. To learn more about Pink Elephant’s services visit www.pinkelephant.com.