2009-11-11 10:32:02 -

PC-Doctor Inc. today announced a new cloud based service that delivers timely, contextual messaging that allows OEM and other business partners the ability to deliver highly personalized service and support capabilities.

PC-Doctor Intelligent Messaging Services (IMS) offers contextual support and monetization in a unified framework, creating unique opportunities for global PC manufacturers, retailers, ISVs, telecoms and others to improve the total

customer support experience while building APOS revenue and profit streams.

“Top OEMs trust our system health solutions to deliver intrinsic value to their customers,” said Steve Petracca, PC-Doctor chief executive officer. “Intrinsic value is essential if users are to give their permission to deliver support and marketing offers focused on solving issues and enhancing user experiences.”

PC-Doctor’s new services come at a time when International Data Corp. is reporting that U.S. consumers and small businesses will spend more than $18 billion next year on PC-related accessories, peripherals, software and services.

Unlike centralized data mining and web watching approaches, the IMS server does not collect personal information to deliver a contextual message. Instead, the server delivers a general manifest of broadly applicable support and marketing messages to the client; granular processing is completed by the PC based on the results of diagnostic tests, system information, state matching and inferences. For example, by monitoring the health of a battery through a daily health scan in idle time, the local application can serve dual purposes – warning the user that the battery is past its prime ability to hold a charge, and offering the correct replacement at the point of need.

Built with a robust cloud based infrastructure to ensure reliability and scalability, IMS is augmented by operational services such as automated warranty repair processing, professional marketing messaging, web proxying and translations into 24 languages to support world wide deployment.



ABOUT PC-DOCTOR

Founded in 1993, PC-Doctor Inc. develops PC diagnostics, system health and monetization tools that assist PC makers, service providers, retailers and other business partners reduce service delivery costs, generate new after-point-of-sale revenue streams and enhance customer satisfaction. With more than 200 million units shipped worldwide, PC-Doctor's diagnostics are pre-installed on systems made by the world's top PC manufacturers. In addition to Windows products, the company also develops diagnostics for Linux and other operating systems that run on leading Intel and AMD microprocessors. For more information about PC-Doctor and its products, visit www.pc-doctor.com : or call (866) 289-7237. International customers should call (775) 336-4000.



PC-DoctorDoug van Aman, 775-336-4017 pressrelations@pc-doctor.com : mailto:pressrelations@pc-doctor.com