2013-03-15 07:50:19 - 2nd Annual OPEX Africa 2013 will engage in industry peers and operational experts from Standard Bank , Rand Merchant Bank, Chase Bank, Standard Bank Africa, Kenya Commercial Bank, RMB Corporate Banking, GARP, ABSA, Ecobank, Nedbank Africa, First Bank of Nigeria Plc and many other banking and financial institutions.
The African banking sector is set to attain new levels of achievement as it is the fastest growing economic region in the world. With the help of operational excellence, banking professionals can establish stronger customer relations and provide exceptional customer service in the African region.
2nd Annual OPEX Africa 2013 will provide a progressive platform to COOs, CIOs and the heads of financial operations and operational specialists, the event is focused on highlighting the significance of operational excellence for banking processes.
Eyitope St. Matthew-Daniel, Group Head of Banking Services at First Bank of Nigeria Plc will elaborate on the key drivers of efficiency & service delivery through market overview emphasising on the challenges and initiatives taken to overcome them. Her presentation
topic entitled, " Increasing Efficiency & Driving Service Delivery – An Emerging Market Example" will focus on key leanings and best industry practices.
The challenge of managing operations & technology services in a culturally diverse organization, will be explained by Patrick Edwin Fiscian, Group Head of Operations & Technology Services at Ecobank Group. Session entitled as, "Change Management: The X Factor to Achieve Your Strategic Objectives", will be addressed by Archibald Holtzhausen, Head: Change Management & Special Projects – Africa Technology at ABSA.
Branch focussed distribution in achieving sustainable growth will be explained in the session entitled, “Enhancing Branch operations for maximum output”. Wonder Nyabereka, Chief Operating Officer of Barclays Bank Zimbabwe will address this session, emphasising on smart-size distribution, future role of the branch as a distribution channel and key learnings from the retail sector.
This forum will also witness dedicated sessions on Performance Management System, addressed by Gregory Lambe Head of Operations at Nedbank Africa; Optimizing Lean in Process Innovation & Business Re-engineering by Reshnie Naidoo, Head: Process Centre of Excellence at Rand Merchant Bank and Implications and Risks of Basel 3, by Martin Van der Walt, Member – South Africa Chapter Executive Committee of GARP
The highlight of this forum is the COO Panel termed as, “From Banking and Beyond”featuring Chief Operating Officers from different banks of the African region. This panel will be moderated by professional from SmartStream Technologies, Gold Sponsor of this forum.
Wipro Technologies, is the platinum sponsor of this forum, that will engage in industry peers and operational experts from Standard Bank , Rand Merchant Bank, Chase Bank, Standard Bank Africa, Kenya Commercial Bank, RMB Corporate Banking, GARP and many other banking and financial institutions.
For more information kindly visit the event webpage www.fleminggulf.com/opexafrica2013
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