2009-11-11 14:33:09 -

NES Rentals Holdings, Inc., one of the largest aerial equipment rental providers in the country, announced that its has beaten its own Net Promoter Score® average three quarters in a row and is at an all-time high of 80 for the third quarter of 2009. This Net Promoter Score® metric has allowed NES Rentals to measure the progress of its customer service programs and integrate customer feedback into the company’s continuous improvement processes.

“By creating a customer service and safety oriented culture at NES Rentals, we have earned an extremely loyal customer base,” stated Andrew P. Studdert, NES Rentals Chairman and Chief Executive Officer. “Our employees know that safety and service are cornerstones at NES Rentals and that if each customer

interaction exemplifies that, we will be able to keep existing customers for the long term and attract new business even amid today’s economic downturn.”


The 2009 third quarter score of 80 is the company’s highest score ever – a five percent improvement since the fourth quarter of 2008. The high scores NES Rentals has achieved put the company into the same NPS category as some of the most efficient growth companies in the country like Apple, Amazon and Federal Express.

NES Rentals has completed more than 20,000 customer surveys since implementing the program in March of 2007.

About NES Rentals Holdings, Inc.


NES Rentals Holdings, Inc. is one of the largest companies in the $25 billion equipment rental industry. The company specializes in renting aerial equipment to industrial and construction end-users. It rents and distributes new equipment for nationally recognized original equipment manufacturers. NES Rentals also sells used equipment as well as complementary parts, supplies and merchandise, and provides repair and maintenance services to its customers. The company is a leading competitor in many of the geographic markets it reaches with 80 locations in 30 states. For more information on NES Rentals, visit www.nesrentals.com : cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww .. .

Forward-Looking Statements

Except for the historical information and discussions contained herein, statements contained in this release may constitute forward-looking statements that invoke known and unknown risks, uncertainties, and other factors that may cause our actual results, performance or achievements to be materially different from those projected in forward-looking statements made by, or on behalf of, us. In some cases, you can identify forward-looking statements by terminology such as “may,” “will,” “should,” “expects,” “plans,” “anticipates,” “believes,” “estimates,” “predicts,” “potential,” “continue,” “projects,” “intends,” “prospects,” “priorities,” or the negative of such terms or similar terminology.



Media Contact:Christopher D. BowersSenior Vice

President, Sales & MarketingNES Rentals Holdings, Inc.Phone:

847.597.9122Email: cbowers@nesrentals.com : mailto:cbowers@nesrentals.com