2010-02-08 16:22:16 -

NEC Corporation of America (NEC), a leading provider and integrator of advanced communications solutions, today announced enhanced functionality for contact centers, wireless and video collaboration solutions : with the UNIVERGE ® Sphericall : ® software-based unified communications solution. These additional capabilities make it easier for organizations and employees to orchestrate communications in their business and their life.

"Software-based communications architectures allow companies to achieve key business goals and can play a significant role in virtualization and server consolidation efforts in the data center," said Steve Hilton, principal analyst, Analysys Mason. "The flexibility of running voice as an application on the IT network and enabling a variety of communications options - such as the new video, wireless and

contact center agent features added to NEC's UNIVERGE Sphericall : product - ultimately gives end users the choices and productivity enhancements they want, and the simplicity of administration that IT managers want."

Enhanced Contact Center Functionality

Sphericall : now integrates with NEC’s UC for Business : (UCB) contact center agent solution. NEC’s UCB : gives contact center agents the UC tools they need to streamline incoming communications, quickly access information and exceed customer expectations in a timely manner.

- Features supported via integration with Sphericall : include intelligent call management, skills-based routing, agent management, multimedia capability through “email queuing” and “web-chat,” integration to other third party CRM applications and access to UCB : ’s standard/custom reporting and administration functionality.

Added Video Features

Sphericall : now supports Polycom HDX video solutions : , which enable personal interaction over large distances to enhance productivity, real-time decision making and potential reduction in travel costs. Using Sphericall and Polycom HDX video solutions allow video runs as an application on the IP network.



- Through integration with Polycom HDX, Sphericall : gives users greater flexibility, combining audio and visual elements into a single solution, letting users participate in conferences via the Sphericall Desktop : , allowing video endpoints to appear within Sphericall : as any other endpoint providing presence and click-to-dial capability and simplifying the calling experience.

Increased Mobility

Sphericall : now gives mobile users a wider array of choices through wireless (WLAN and IP DECT) phones and access points, including NEC’s Business Mobility : , which combines the benefits of IP telephony with the quality of DECT technology.

- Sphericall : is now compatible with four different Business Mobility : IP DECT phones, as well as NEC’s MH150 and MH160 wireless LAN handsets.


- Business Mobility : encrypts user data and safeguards networks while also offering high end voice quality.

“In the continued development of UNIVERGE Sphericall, we’ve focused on features that allow us to easily adapt the solution for both vertical and wide-ranging business needs,” said Jay Krauser, general manager, sales support and engineering, NEC. “These video, wireless and contact center features will play a role in future versions as we continue to empower businesses to communications-enable their business applications and networks.”

UNIVERGE Sphericall, : now shipping version 6.4, delivers a comprehensive set of communications features integrated into one software suite that installs on standard servers. A 100-percent software-based alternative to traditional telephony, Sphericall : leverages open standards for flexible, pure IP-based unified communications. Acting as a communications server, Sphericall : unifies infrastructure, offers native unified communications features and integrates communication channels with business processes.

More information on NEC can be found here.

www.necam.com/entcomm :

www.NECToday.com :

Twitter at www.twitter.com/NEC : and @NEC


Facebook fan page: NEC Unified Solutions


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NEC Corporation of AmericaJohn Wise, 214-262-6384Marketing
Communications john.wise@necam.com : mailto:john.wise@necam.com