2013-09-05 10:04:02 -
LiveOps, Inc. : cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww .. , the global leader in cloud contact centre and customer service solutions, today announces the latest addition to its channel programme in the United Kingdom and Ireland. Capstone is an international systems integrator and with a proven track record of designing and supporting innovative customer contact solutions for their clients.
Capstone provides access to strategic markets in the UK and Ireland for LiveOps. Leveraging its extensive field-based account management team and in-house business development specialists, Capstone will provide local, in-country support for LiveOps’ implementations, as well as assisting with configuration via Capstone Professional Services.
“At Capstone, our success is dependent upon our ability to deliver the right solution for each client and to offer value for money,”
explains Fergus Kelly, CEO, Capstone. “We pride ourselves on partnering with leaders, such as LiveOps, who give us access to the flexible, best-in-class platforms our clients need. Cloud computing has created an international explosion of opportunity which LiveOps is capitalising upon and we’re very excited to be able to introduce their game changing cloud contact centre solution to our clients.
“We can now provide a standalone, advanced featured cloud contact centre solution, or integrate LiveOps with legacy PBX environments, which is really important for any organisation who has a commitment to a specific telephony vendor,” continues Kelly. “The LiveOps Platform manages customer contacts across all channels, including social networks, such as Twitter and Facebook, and brings it all together in a single, unified agent desktop called LiveOps Engage™. LiveOps Engage looks like a typical web page, so it’s easy for an agent to use.”
The LiveOps Channel Programme is designed to empower business partners with the tools and support needed to succeed, while also rewarding them with higher levels of margin contribution for their commitment to LiveOps. Through the programme, partners can increase their bottom lines with monthly recurring revenue by leveraging LiveOps' industry-leading cloud contact centre technology along with sales support, marketing tools, training and more.
“We continue to identify strategic companies in each region around the world who can bring something unique to the relationship,” said Vasili Triant, SVP of Cloud Application Sales, LiveOps. “Capstone is a perfect example. They have a long-standing reputation throughout the UK and Ireland for helping multi-site companies, including multi-nationals, to unify their in-house and customer communications across sites for increased operational efficiencies. LiveOps complements the Capstone business model perfectly. We’re looking forward to a long, mutually successful relationship with Capstone as we continue to expand our EMEA footprint.”
About LiveOps, Inc.
LiveOps is the global leader in cloud contact centre and customer service solutions. More than 300 companies around the world, including Salesforce.com : cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww ..
, Symantec, Royal Mail Group, and Amway New Zealand trust LiveOps’ technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California with European regional headquarters in London, UK, LiveOps supports a wide range of industries including retail, financial, health care, insurance, and high tech. For more information visit www.LiveOps.com : cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww ..
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UK and Ireland:LiveOpsRichard PinningtonUK&I Marketing firstname.lastname@example.org
: mailto:email@example.com orUS:McGrath/Power
Public Relations for LiveOpsRory Mohon, 408-727-0351 firstname.lastname@example.org