2009-01-12 18:53:03 -

Knoa Software today announced its award-winning end-user experience and performance management solutions are showcased in the Enterprise Management Associates (EMA) IT Management Solutions Center. The new Quality of Experience (QoE) Solution Center complements EMA's recent research report, "Quality of Experience -- the Ultimate Collaboration: How Real Deployments are Succeeding and Why." This ground-breaking EMA research provides insight into real-world QoE

initiatives, best-practices on how and where QoE projects are succeeding and data on the future outlook for QoE deployments.


The results of this survey-based report indicate a growth spurt for QoE initiatives. In fact, 79 percent of the surveyed business and IT professionals reported that Quality of Experience - defined by EMA as the human experience of the user consuming IT services - is becoming more important to their organization. According to EMA, narrowing down a short list of vendors for IT management initiatives can be overwhelming and often delays key IT projects. Therefore, the analyst firm created the QoE Solution Center that compares 15 leading QoE products, including Knoa's Experience & Performance Management Suite (EPM).


Knoa EPM is an end-user management solution which monitors application execution from the end-user perspective and provides precise metrics about the end-user experience as well as measurements on how people interact with software applications. The software offers an unprecedented level of visibility into the actual end-user performance and provides metrics that help enterprises improve performance of both the application and the end-user, driving the efficient and effective application adoption that delivers business results.


The EMA study revealed that 71 percent of responding companies believe that QoE is both a business and a technology concern. "Now more than ever, it is important for organizations to ensure that IT and business goals are aligned," said Dennis Drogseth, study leader and vice president at EMA. "QoE solutions like Knoa EPM facilitate collaboration between IT and business stakeholders that can be invaluable in promoting superior business performance by ensuring that end-users are able to fully exploit IT investments in critical business applications. QoE is the human face to IT services, and Knoa EPM is optimized to capture that very "human' profile in granular and measurable ways."


"Knoa is delighted to be a keystone member of EMA's QoE Solution Center to raise visibility of the demonstrable ROI that end-user experience management is delivering to our customers," said Lori Wizdo, vice president, marketing, Knoa Software. "Application usability and end-user experience are increasingly important metrics for measuring the value and performance of an enterprise's application portfolio. If users do not, or cannot, effectively utilize applications, then projects fail. That's most likely why 43 percent of EMA survey respondents with QoE deployments said they wished they'd started their QoE initiatives sooner."


About Knoa


Knoa® Software is leading the performance management industry with end-user experience management solutions that reach beyond infrastructure and application performance to monitor, measure and manage how end-users are utilizing corporate software applications to optimize business process execution. Knoa customers not only know if core enterprise applications are delivering an acceptable user experience, but also, if application users are executing key processes effectively and efficiently -- the key to achieving business value and ROI. Knoa was recently selected as a Gartner "Cool Vendor," for its capabilities in end-user experience and performance management and was listed as a Leader in the "Forrester Wave: Passive Agent End-user Experience Monitoring.? Knoa is headquartered in New York, NY. For more information about Knoa, please visit www.knoa.com.


Note: Knoa is a registered trademark. All other company and product names contained herein are the marks of their respective holders.





PAN Communications

Erica Burns, 978-474-1900

knoa@pancomm.com

or

Knoa Software

Greg Izbicki, 212-807-9608

gizbicki@knoa.com