2007-04-26 14:25:21 -
LOS ALTOS, Calif., April 26 /PRNewswire/ -- Kaidara Software announced that Alcatel-Lucent, a global leader of communication solutions, chose the Kaidara Advisor product to enhance the knowledge management capabilities of their customer support center that is focused on enterprise businesses. This selection process involved a joint pilot deployment that was successfully conducted with the cooperation of both companies.
Kaidara extends its reach in the Telecom industry
This further expands Kaidara's presence in the telecommunication market and builds upon their experience in the high-tech space. Kaidara has built its reputation by
providing a comprehensive knowledge management solution that is designed to facilitate the support of complex products. Today with this announcement, one of the acknowledged leaders in telecommunications sector has demonstrated their confidence in Kaidara to set up a centralized knowledge repository that will allow Alcatel-Lucent to more easily and quickly resolve customer issues.
"We studied several solutions on the market, and selected Kaidara because of its demonstrated ability to consolidate the entire body of product knowledge and is able to find the most relevant solutions quickly and easily. Our plan is to provide this same tool to our partners and be able to extend the reach of this system over time," stated Franck Dupuy, Director of the Technical Support - Enterprise Solutions, Alcatel-Lucent.
About Alcatel-Lucent
Alcatel-Lucent (Euronext Paris and NYSE: ALU) provides solutions that enable service providers, enterprises and governments worldwide, to deliver voice, data and video communication services to end-users. As a leader in fixed, mobile and converged broadband networking, IP technologies, applications, and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move. With 79,000 employees and operations in more than 130 countries, Alcatel-Lucent is a local partner with global reach. The company has the most experienced global services team in the industry, and one of the largest research, technology and innovation organizations in the telecommunications industry. Alcatel-Lucent achieved proforma combined revenues of Euro 18.6 billion in 2005, and is incorporated in France, with executive offices located in Paris. [All figures exclude impact of activities to be transferred to Thales]. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com/
About Kaidara, Inc.
Kaidara is an award-winning developer of software solutions which harness the experience and know-how within an organization to streamline resolution of complex questions and problems and reduce costs associated with delivering customer service. By automating the creation and maintenance of a knowledge repository, Kaidara's technology increases overall customer satisfaction, reducing the costs of collecting, retaining and reusing knowledge within service infrastructures such as websites, call centers, field service staff, email and other contact points. The company's solutions are deployed at leading global firms in the automotive, high technology, healthcare, and manufacturing industries including GE Health Service, Tomotherapy, DaimlerChrysler, Cisco, NEC, IDX and National Semiconductor. For more information, please visit: http://www.kaidara.com/
Source: Kaidara, Inc.
