2012-11-16 13:25:53 - The segment of the local business process outsourcing industry that serves the healthcare sector is expected to grow sharply in the Philippines over the next four years on the back of strong demand from developed countries.
According to Patrick David, from the global BPO and Call Centre Company, Coracall, which has global operations across the UK, South Africa and the UK, “The industry remains on target to meet its 2016 roadmap of $1 billion in revenue and 100,000 employees”.
“The industry has matured considerably from initially delivering medical transcription services, to now offering various services, including clinical data management, disease management, revenue cycle management, pharmacy benefits management, electronic medical records, medical claims recovery, patient education, insurance processing and quality assurance. With a highly skilled, English-speaking workforce, good telecommunications infrastructure and a reasonable cost of doing business, the country’s healthcare outsourcing sector is expected to generate $433 million in revenue and employ 43,000 by the end of 2012.”
further added, “As the industry has matured so has the support for growth. The creation of Healthcare Information Management Outsourcing Association of the Philippines (HIMOAP) and affiliations with government bodies such as the Ministry for Information, Communication and Technology has had a significant effect in generating employment and in organizing and promoting the industry and fostering a healthy business climate.”
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