2014-04-29 12:58:33 - Multichannel customer engagement software vendor increases quarterly turnover to $3.1 million and strengthens management team
Reading, 29th April 2014, Global multichannel customer interaction software company Eptica today announced its highest ever Q1 revenue, up 21% on the same period in 2013. Revenues for Q1 2014 were $3.1 million (£1.85m), driven by worldwide demand for its innovative, linguistic-powered customer engagement software. Performance is accelerating, following record financial results for 2013, where turnover grew by 18% to $10.6m (£6.5m).
Eptica’s multilingual Customer Engagement Suite transforms customer service by applying linguistics and natural language processing across all digital channels. New clients include Singapore Power Services, City & Guilds via partner Azzurri Communications in the UK and a major French-based bank, which is deploying Eptica’s software to 16,000 users across the organisation. In addition, many existing customers have upgraded to
Eptica Engagement Suite 9.0, which enables businesses to harness the power of linguistics to achieve operational excellence, increase satisfaction and deepen customer engagement.
In the UK, Eptica has strengthened its management team with the recruitment of Julian Sammells as Sales Director, UK & Ireland, along with several new hires within Sales, Pre-Sales and Marketing. With almost 25 years experience in enterprise software sales, Julian is responsible for accelerating Eptica’s growth in the UK and Ireland, building on the company’s blue chip customer base and increasing channels to market. Previous experience includes senior roles at linguistic/structured search vendor Wordmap and enterprise feedback management provider CDC/Respond.
As well as new UK staff, Eptica reinforced its global team during the quarter. Laurence Chami was promoted to the role of Managing Director, with a mission to drive revenue growth, retain Eptica’s position at the forefront of technology innovation and to ensure the highest levels of customer satisfaction.
"2013 saw major growth for Eptica and this has accelerated as we move into 2014, with revenues increasing at an even faster rate. This demonstrates the strength of our strategy and our focus on helping our clients to engage more closely with their customers, across every channel and every interaction,” said Olivier Njamfa, CEO, Eptica. “With major new clients joining in all of our key territories of the UK, France and Asia-Pacific and many others upgrading to the latest Eptica platform, this has been an extremely positive three months. Additionally, we have strengthened our global management team and structure, positioning the company for future growth. We expect the same strong level of expansion in Q2 as we continue to outperform the software market.”
Eptica is the European leader in multichannel and multilingual customer interaction management software, covering the email, web, social media, web chat and agent channels. Available on premise or as a Software as a Service (SaaS) solution, the Eptica Customer Engagement suite enables organisations to improve engagement with customers, increase efficiency and drive sales by delivering fast, consistent and personalised responses to their queries, through their channel of choice.
The Eptica customer engagement platform is designed around a central knowledgebase, powerful workflow and Eptica Linguistic Services™, advanced linguistic capabilities that enable organisations to quickly understand the tone, sentiment and context of digital interactions and automatically deliver personalised service.
Today, more than 400 organisations across all industries and in 15 countries rely on the power of Eptica’s platform. They include Axa, Dixons, Domestic & General, AirAsia, Hastings Direct, L’Occitane, TUI, Debenhams, Capita and Ageas Insurance Solutions. Eptica’s continuing innovation and strong performance has resulted in the company’s inclusion in Gartner’s last 3 consecutive Magic Quadrants for Web Customer Service.
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