2008-10-13 16:41:01 -

www.envisioninc.com - Envision Telephony, Inc., a leading global provider of software solutions for the contact center and the enterprise, today announced the company has been positioned in the Visionaries Quadrant of Gartner's "Magic Quadrant for Contact Center Workforce Optimization," published on September 26, 2008 and written by Jim Davies(1).

Gartner evaluated the recently released Envision Centricity(TM), a web-based product

platform that unifies Envision's core workforce optimization solutions for the contact center, as a basis for its assessment of Envision's "ability to execute" and "completeness of vision."

According to the report, "The emergence of a WFO solution is a significant but predictable evolutionary step for the contact center software market. Increased organizational awareness surrounding the value proposition associated with WFO, combined with an expanding set of viable vendors, is fueling market adoption."

To qualify to be evaluated in the Gartner Workforce Optimization Report, the vendors were required to be financially viable, have a solution that spans QM and WFM, in addition to e-learning or contact center performance management (CCPM), have some degree of integration among these core functional elements, have generated at least $5 million in total revenue during the past four quarters and have provided three references for WFM and QM deployments.

"It's extremely gratifying to be placed in the Visionaries Quadrant in Gartner's inaugural Magic Quadrant for Contact Center Workforce Optimization," said Rodney Kuhn, Envision CEO. "It validates that Envision, as the first and still only company to have a fully integrated and organic WFO suite, is in position to lead this important market. The contact center is a significant source of information and intelligence for the entire enterprise and to help customers continuously coach agents and optimize process and business performance. This has never been as important with a long-term slowdown in the economy and our capability to help our customers retain their customers through improvements in proactive customer experience management."

About Envision

Envision Telephony, Inc. is an award-winning contact center solutions company offering products and services that enable organizations to provide world-class customer service. Envision's innovative product platform, Envision Centricity(TM), integrates the company's landmark Click2Coach(R) offering (including Quality Monitoring and eLearning) with powerful analytics, performance management and workforce management tools that deliver robust and personalized workforce optimization (WFO) solutions to organizations worldwide. A commitment to unparalleled customer-centricity is at the center of the company's values and makes Envision the authority on delivering an uncompromising customer experience. Visit www.envisioninc.com, email info@envisioninc.com or call 206.225.0800 ext. 500 for more information.

Magic Quadrant Disclaimer

The Magic Quadrant is copyrighted 2008 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Envision Centricity is a trademark, and Click2Coach is a registered trademark, of Envision Telephony, Inc. All other trademarks are the property of their respective owners.

(1) Gartner "Magic Quadrant for Contact Center Workforce Optimization" by Jim Davies, September 26, 2008.

Pathway Communications
Theresa Smith, 818-704-8481
tls@pathwaypr.com
or
Envision Telephony, Inc.
Katy Odsather, 206-225-0803
katy.odsather@envisioninc.com