2009-02-10 18:22:03 -

Envision Telephony, Inc., a leading global provider of workforce optimization solutions for the contact center and enterprise, today announced that its Envision Centricity workforce optimization suite has been rated compliant with key contact center solutions from Avaya, a leading global provider of business communications applications, systems and services.


Envision Centricity helps businesses by providing management with powerful analytics and a consolidated dashboard to gather and aggregate contact center information for proactive, predictive and preventive contact center and enterprise decision-making. The application is now compliance-tested by Avaya for compatibility with Avaya Communication Manager and Avaya Application Enablement Services.


"Completing Avaya compliance testing for our newly released Envision Centricity platform is an important step to insuring integration and

interoperability for our customers," said Envision's Director of Marketing, Jim Shulkin. "Developing solutions that are proven to work reliably and seamlessly with Avaya's leading contact center technologies enables our customers to incorporate our solutions quickly, easily and cost-effectively, and uncover new ways to get more out of their communications infrastructures."


Envision Telephony is a member of the Avaya DevConnect program"an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.


As a Gold member of the program, Envision Telephony is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure"speeding deployment of new applications and reducing both network complexity and implementation costs.


"By offering compliance testing to the many innovative companies like Envision Telephony who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Unified Communications to connect employees and customers to information from wherever they are, over whatever device they have available - getting more out of their multivendor network and delivering new value to their bottom line."


About Avaya


Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.


About Envision


Envision Telephony, Inc. is an award-winning contact center solutions company offering products and services that enable organizations to deliver world-class customer service. Envision Centricity?, the company's innovative workforce optimization (WFO) platform, fully integrates Envision's landmark Click2Coach® offering (including quality monitoring and e-learning) with powerful analytics, performance management and workforce management capabilities. The result is a robust and highly adaptable WFO suite designed to meet the critical and unique needs of customer-focused organizations worldwide. A commitment to unparalleled customer centricity is at the center of the company's mission and is what makes Envision the authority on delivering an uncompromising customer experience. Visit www.envisioninc.com, email info@envisioninc.com or call 206.225.0800 ext. 500 for more information.


Click2Coach is a registered trademark, and Envision Telephony, Envision Centricity and the Envision logo are trademarks of Envision Telephony, Inc. All other trademarks are the property of their respective owners.








Pathway Communications

Theresa Smith, 818-704-8481

tls@pathwaypr.com

or

Avaya

Lynn Newman, 908-953-8692

lynnnewman@avaya.com