2009-10-07 14:38:02 -

Enkata : , a leading provider of analytics-powered performance management software, today announced that it has recently completed the Statement on Auditing Standards No. 70 (SAS 70) Type II audit of its global operations. The audit process certifies the effectiveness of the operational processes and rigorous security procedures that Enkata has in place for its Fortune 50 customers.

The SAS-70

auditing standard was developed by the American Institute of Certified Public Accountants (AICPA) for service providers who are able to demonstrate a high level of control effectiveness to independent auditors, and has become one of the most widely recognized auditing standards for service companies. SAS 70 Type II is the authoritative guidance that allows service organizations to disclose their control activities and processes to their customers and their customers' auditors in a uniform reporting format.

“Our Fortune 50 customers, like other large service organizations, have the most stringent requirements for secure, highly available, reliable operations and transactions,” says Senya Rahmil, senior vice president, Customer Operations and Product Quality. “The SAS-70 Type II certification provides an additional level of assurance that the controls, standards and infrastructure that Enkata has in place are effective and will comprehensively protect the dozens of terabytes of transactional data our customers export to us each month.”

Enkata processes and analyzes over 1 billion telephone customer service, email, and claim processing transactions per year within its data centers. Enkata’s SAS 70 Type II audit included comprehensive reviews and tests of the organization’s infrastructure across core operational and process domains. Domains cover security policy; organization of information security; asset management; human resources security; physical and environmental security; computer operations management; access control; application change control; development and maintenance; information security incident management; data communications; and compliance.



About Enkata

Enkata is the market and technology leader in Software-as-a-Service (SaaS) performance management for customer operations. Enkata’s analytics-powered applications distill every customer interaction to provide actionable data to improve the customer experience. Directed by Enkata’s advanced analytics, service operations are able optimize employee development, service policies, and self-service channels to deliver differentiated service on every contact. Enkata is used to manage over 100,000 employees and to analyze over 1 billion contacts per year for some of the world’s largest, highly regarded service operations. For more information, go to www.enkata.com : .



EnkataKim Daunis, 650-227-6596 kdaunis@enkata.com : mailto:kdaunis@enkata.com