2009-03-04 14:50:04 -

Empirix® Inc., which helps organizations adopt complex communications solutions with confidence, today announced that Brian Gollaher, senior product manager, Empirix Contact Center Solutions, will participate in a panel session entitled, "Troubleshooting IP Telephony Networks" on Tuesday, March 31, at VoiceCon Orlando 2009, the leading enterprise communications event.


Brian Gollaher will discuss how voice quality monitoring solutions can be used to ensure IP telephony voice quality in the enterprise and the contact center. Specifically, the presentation will address how active call monitoring can pinpoint a failure that has occurred - or is about to occur - in an IP telephony network. It will discuss multilayer monitoring, which identifies the cause of a failure to enable rapid troubleshooting and reduce

the Mean Time to Resolution. Furthermore, Gollaher will demonstrate how performance management reporting can be used to assure that service level objectives are met, identify recurring problems and prevent them in the future.


"With the right strategies and technologies, organizations can identify voice quality problems and troubleshoot them quickly and cost effectively. As a result, organizations can be confident that they can prevent IPT issues that could impact their businesses negatively as they offer new Unified Communications services," says Gollaher. "My presentation will help delegates understand how voice quality monitoring can be used as a strategic tool to improve quality of service, maneuver through tricky telephony moments and prevent problems."


"We're happy to welcome Brian to speak at VoiceCon Orlando this year," said Fred Knight, VoiceCon General Manager. "Our program is filled with case studies that take a hard look at what's working for everyone's bottom line. We're excited to hear Brian's perspective on how voice quality monitoring can help ensure the reliability and value of IP telephony networks."


VoiceCon Orlando 2009 is being held March 30 - April 2 at the Gaylord Palms Hotel. The "Troubleshooting IP Telephony Networks" panel session, will be held during the conference on March 31, 2:30pm - 3:45pm in Osceola B.


Brian Gollaher is the senior product manager for Empirix's Contact Center Solutions where he is responsible for the OneSight? and Hammer Test System product lines. Brian has more than 25 years of experience in computer networking, network management and telecommunications. His background includes roles in marketing, product management, business development and product development. Brian came to Empirix from CA where he was the Director of Product Management for CA Network Management Products. Brian also has management and product development experience at 3Com, USRobotics, General DataComm and Burroughs Corporation.


About VoiceCon®


Now in its 19th year, VoiceCon® is the leading conference and exhibition for enterprise IP Telephony, Converged Networks and Unified Communications in North America. VoiceCon® brings corporate communications decision makers together with the industry's vendors, analysts and consultants to focus on the issues central to enterprise networks and communications. As the momentum toward IP Telephony and convergence has grown, VoiceCon expanded to include two yearly shows in the United States: VoiceCon Orlando, March 30-April 2 at the Gaylord Palms Hotel and VoiceCon San Francisco, November 2-5, 2009 at the Moscone North Convention Center. VoiceCon's No Jitter, (www.nojitter.com/), provides daily blogging and analysis of enterprise communications, and also serves the community with two weekly email newsletters -- VoiceCon eNews (www.voicecon.com/enews) and VoiceCon UC eWeekly (www.voicecon.com/unified-communications/). For more information, visit www.voicecon.com/.


About Empirix


Empirix is the leading provider of voice testing and monitoring solutions for network equipment manufacturers, service providers and enterprises. The world's best companies rely on Empirix to guarantee the quality, reliability and value of their communication networks, applications and services. As the only company with solutions that span the technology development and deployment life cycle - from testing in R&D labs through monitoring the end-user experience - Empirix possesses unparalleled expertise in Contact Center applications, Unified Communications, VoIP, IMS and NGN. To learn more about the company, visit www.empirix.com.


Empirix and Hammer are trademarks or registered trademarks of Empirix Inc. in the United States and other countries. All other trademarks contained herein are the property of their respective owners.





For Empirix

Payal Patel Cudia, 781-684-0770

empirix@schwartz-pr.com