2013-03-04 08:21:44 - 8th Annual Middle East Retail Banking Forum (15- 17 April 2013, Habtoor Resort and Spa, Dubai – UAE), will provide a platform to the region's retail bankers to analyse, evaluate and improvise their retail strategy in order to give a better customer experience and hence make profitable business.
A society of more confident and financially savvy consumers will be able to take better control of their money by planning ahead, getting general or more specific expert advice when they need it, buying products that meet their needs and being equipped to manage and pay back their debts. The base of Retail Banking services is customization in financial services.
Retail banks are shifting their operating models towards delivering adequate customer service. Banks are investing into customer channels, service quality, customer centricity, building up value added partnerships to achieve new business growth. In a recent survey conducted in the middle east, client satisfaction and maintaining customer relationship has evolved to be the ultimate priority in banks.
How lower proﬁt margins would increase
sales volumes by attracting customers and in effect increace profitability, will be explained and discussed by Ashraf Bibars, Senior Vice President and Head of Retail Banking Group of Union National Bank . Union National Bank is also the Strategic Partner for this 3 day forum.
An exclusive panel discussion featuring eminent business heads, entitled as Guru Panel will explore new avenues for retail business growth. This panel will be joined by 7 panelists including D Anand, General Manager - Personal Banking from Qatar Islamic Bank, Ajay Makhija, Group Head – Global Consumer Bank of SAMBA Financial Group, Mohamed Zaqout, Executive Vice President and Head of Personal Banking of Al Hilal Bank, David Power, Head of Retail Banking Group of Commercial Bank International PSC, Dr. Imad I. Itani, Board Member & General Manager of Group Retail & Islamic Banking, Bank Audi SAL - Audi Saradar Group and George Beatty, General Manager - Consumer & Elite Banking of National Bank of Abu Dhabi. The GURU Panel will be moderated by Suvo Sarkar, General Manager – Retail Banking of Emirates NBD PJSC.
This forum will witness presenters and industry experts from Union National Bank(Strategic Partner), FIS (Premium Gold Sponsor) Wipro Limited, Istanbul Gold Reﬁnery and Backbase as Gold Sponsors, VeriPark (Premium Silver Sponsor), FICO and Sunguard as Silver Sponsors, AXS:Logic (Analytical Partner), SAB International (Associate Sponsor),Polaris Financial Technology Limited (Bronze Sponsor), Bahrain Islamic Bank (Supporting Sponsor), Gemalto(Event Partner), Virtual Technologies ( Exhibitor), Doha Bank, National Bank of Oman, Bank of Bahrain & Kuwait, Standard Chartered Bank, Garanti Bank , HSBC Bank Middle East Limited , Military Credit Fund, MashreqPSC, Bank Sohar SAOG, SAB International, HBL (Habib Bank) etc.
For more information about this forum please visit www.fleminggulf.com/8merb
About Fleming Gulf Conferences
Founded in 2005, Fleming Gulf is young, dynamic and has fast become one of the leading providers of business intelligence through industry specific conferences, webinars and skills enhancement training courses. Our goal is to link professionals and provide them with commercial acumen, business investment contacts and a world of opportunities. Our reach is global-spanning serving organisations in the Middle East, Asia, Africa, Europe, and as far as Latin America. Fleming Gulf delivers the most comprehensive business events by leveraging our network of industry influencers with specialist knowledge to provide organisations the winning edge that makes a difference in their decision making in today's competitive business landscape.
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