2009-03-16 15:15:55 - Report Buyer, the online destination for business intelligence for major industry sectors, has added a new report analysing the North American telecoms Customer Relationship Management (CRM) market.

The report 'North America Telecom CRM Market 2008-2011', available at www.reportbuyer.com/go/INF00509 forecasts the market size of CRM applications in the telecom sector in North America over the period 2008-2011.

The 11 page report shows that CRM software manages and automates business. Furthermore, it includes sales automation, marketing automation, contact centre, customer service and analytic applications.

Authors of the report note that with the economic slowdown in North America, there is an increase in the demand for CRM to enhance business growth and revenue by the telecom companies.

They further note that business opportunity is provided through the relationship management and account management, which identifies the business prospects. Moreover tools are provided by CRM for price calculation and deal preparation for

sales negotiations.

In addition, the report provides the market size of CRM applications in the telecom sector among North American countries. Furthermore, it also elaborates the functionalities of CRM applications in the telecom sectors.

This report also discusses the challenges faced with the CRM strategies in the North American Telecom Industry and identifies the market trends that encourage the growth of the CRM applications market in North America.

The report 'North America Telecom CRM Market 2008-2011' is available from Report Buyer at:
www.reportbuyer.com/telecoms/country_overviews_telecommunication ..

Report Buyer product ID: INF00509

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