2013-01-07 13:00:36 -
NEW YORK (Jan. 7, 2013) - DiscoverReady, a leading provider of discovery-
management services for Fortune 500 legal departments, today announced it has
achieved kCura's Orange-level Best in Service recognition for outstanding and
exceptional customer service for Relativity end users.
"DiscoverReady is proud to be recognized for providing our customers with
excellent technical expertise and project management support," said Jim Wagner,
DiscoverReady chief executive officer. As a Relativity Premium Hosting Partner,
DiscoverReady hosts thousands of users and hundreds of cases at any given time.
With redundant data centers in New York City, Boston, Farmington Hills,
Michigan, and Valencia, California, DiscoverReady's Relativity infrastructure
represents a multi-million dollar investment in hardware and personnel.
"We are committed to providing our clients an outstanding Relativity experience.
This designation from our partners at kCura is a clear
reflection of the high
bar that we have set for ourselves and of the exceptional service levels that we
routinely deliver," Wagner said.
kCura has two designations for Best in Service: Orange and Blue. While both sets
of partners are certified to provide a quality Relativity experience, Orange-
level partners are recognized for making additional investments in people,
process, and technology to manage installations with above-average user counts-
all while maintaining the high standards of Best in Service.
"DiscoverReady is a tech-forward group committed to providing its clients with
outstanding Relativity service and support," said Andrew Sieja, president and
CEO of kCura. "We are excited to acknowledge that commitment with this Best in
Service distinction."
Through a voluntary audit, Relativity Best in Service partners demonstrate their
expertise and experience hosting projects in Relativity. kCura evaluates these
partners in three areas: technical infrastructure, customer service, and product
expertise. Additionally, Best in Service partners meet a set of requirements for
their duration as a hosting partner, size of Relativity installations, and core
Relativity certifications.
DiscoverReady is one of the largest global e-discovery service providers,
delivering both U.S. domestic and offshore document review, managed services,
high-volume processing and hosting in a wide variety of platforms, and automated
review through our award-winning predictive-coding services and PrivBank®
technology.
With an exclusive focus on streamlining discovery management for corporate legal
departments and their counsel, the company is propelled by the best and
brightest discovery professionals, leading technologies, and time- and court-
tested processes. As a pioneer in fixed-fee document review and automated
review, DiscoverReady leverages its collective intelligence to offer solutions
and services that lower costs, reduce risk and improve quality within the
discovery process for its clients. For additional information, visit
www.DiscoverReady.com, the DiscoverReady blog, or email Christine Alemany.
DiscoverReady is a majority-owned subsidiary of The Dolan Company (NYSE: DM), a
leading provider of professional services and business information to the legal
profession. For more information about The Dolan Company, visit
www.thedolancompany.com.
kCura is the developer of the e-discovery software Relativity, a web-based
platform for the processing, review, analysis, and production of electronic
data. Relativity has more than 70,000 active users worldwide from organizations
including the U.S. Department of Justice and 95 of the top 100 law firms in the
United States. Relativity also powers Method, kCura's workflow and notification
system for managing legal hold and risk assessment processes. kCura helps
corporations, law firms, and government agencies meet e-discovery challenges by
installing Relativity and Method on-premises and providing hosted, on-demand
solutions through a global network of partners. kCura has been ranked the 31st
fastest-growing technology company in North America on Deloitte's Technology
Fast 500 and named one of Chicago's Top Workplaces by the Chicago Tribune.
Please contact kCura at
info@kcura.com or visit www.kcura.com for more
information.
DiscoverReady and PrivBank are registered trademarks of DiscoverReady.
Tweet this: DiscoverReady Receives Relativity Orange-level Best in Service from
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Source: Dolan Media Company via Thomson Reuters ONE
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