2014-03-31 10:52:23 - Everyone knows this kind of problem: You are calling a hotline and know exactly who you want to talk to or which department you want to be redirected to. But instead of being put through to your desired interlocutor, you have to spend a lot of time in seemingly endless waiting loops. This is unpleasant both for customers and companies!
But there is a solution: infin-ACD. ACD stands for Automatic Call Distribution. This intelligent tool helps companies to maintain an efficient customer service. The idea behind infin-ACD is simple but great. When a customer dials a service call number, infin-ACD redirects his inquiry to the desired department of interest immediately.
This distribution is based on criterions which were previously determined by the company and implemented in cooperation with infin. Thus the company decides beforehand, which customer will be redirected to which department. All these parameters may be adjusted flexibly.
But that is not all. infin-ACD is not only a popular solution in combination with customer support. Especially in those areas where customers may choose their interlocutor, such as astrology hotlines or expert
hotlines, infin-ACD is the perfect solution.
There are lots of other useful features which come along with infin-ACD. infin-ACD is the perfect interface between your customer support or expert hotline and your company website. Therefore it is possible to display the individual availability of your service employees or expert on the website.
infin-ACD is compatible with all kinds of service call numbers. There is no need for furthe hardware. In addition, companies benefit from statistical evaluations which enable a constant optimization of your automatic call distribution and ensure a balanced workload for each department.
For more information please contact our sales team here www.infin.de/service/index.php?page=MI_NEWEN&mini=mehr-info&sele ..