Free Submission Public Relations &
Deutsch English


Dealers’ View of Warranty: SGS 2014 Global Automotive Survey Webinar

Print article Print article
2014-04-09 08:15:33 - This event is a part of the 2014 SGS webinar series aimed at helping automotive manufacturers and brand owners continually enhance customer experience. SGS is running a range of webinars aimed at supporting organization in this mission.

The webinar will discuss further information about:

-For which brands dealers find warranty easy to work with
-Dealer Satisfaction with the key warranty tools field force, hotlines and audit
-Dealer Satisfaction with the level and administration of goodwill
-Dealer Satisfaction with the level and administration of extended warranties
-Comparison of results between 2012 and 2014 survey wave

This survey is part of SGS Global Warranty Satisfaction survey conducted in Europe, US, China, Brasil and Argentina during the course of 2014. It is the first ever multi-continent warranty satisfaction survey for the automotive industry and follows the two previous surveys performed by SGS in Spring 2012 in the main European markets and 2013 in the US.

Conducted on almost 1,500 dealers over 17

brands in the 4 main markets of Europe, the results of this unique industry study will enable those responsible for warranties at vehicle manufacturers to understand their brand’s position compared to the competition. It gives a clear benchmark for the warranty controlling processes of hotlines, field force and audits.

Target Audience
Warranty Managers, Aftersales Directors, Dealer Audit managers, Dealer Call Center Managers, Management of Large dealers, Warranty Professionals, Dealer Service Managers, Dealer principles, Automotive Dealer Associations

Mr. Roland Gagel, SGS Global Sector Manager - Automotive

Register for the Session
( ..)
09:00 a.m. London (GMT Summer Time)
10:00 a.m. Paris, Berlin, Madrid, Amsterdam (Europe Summer Time)
11:00 a.m. Helsinki (Northern Europe Summer Time)
08:00 a.m. Casablanca (Morocco Standard Time)

*Reference: 05:00 p.m. Singapore, Kuala Lumpur (Singapore Time)

You will receive logistics upon registration. We hope to see you there.

For more information, please contact:

Outi Armstrong
1 Place des Alpes
1211 Geneva
+41 22 739 9161

Language: English
Cost: No Charge
Event location: Online

Press Information:

1 Place des Alpes
1211 Geneva

Contact Person:
Outi Armstrong

Phone: +41 22 739 9161
email: email


Disclaimer: If you have any questions regarding information in these press releases please contact the company added in the press release. Please do not contact pr-inside. We will not be able to assist you. PR-inside disclaims contents contained in this release.
Latest News
Read the Latest News


Terms & Conditions | Privacy | About us | Contact