2007-04-25 22:05:17 -

CHAPEL HILL, N.C., April 25 /PRNewswire/ -- Customer service executives understand the connection between employee engagement and customer satisfaction. Improving company performance is often about lowering the barriers to productivity, barriers which are often the direct effect of low employee engagement. That is why effective human capital management can transcend functional lines to create strong positive impacts on the performance of the organization.

If improving performance is on your company's agenda, consider representing your company at "Human Capital Management: Facing the Challenges of the 21st Century Workforce," May 30 -

June 1, 2007, at The Ritz-Carlton Hotel, Key Biscayne hosted by Best Practices, LLC's Global Benchmarking Council. Register today at http://www3.best-in-class.com/gr100.htm.

You can view the full conference agenda at http://www3.best-in-class.com/CurrentConference, including the presentation topics of leading companies such as Teradata ... a division of NCR, Hewlett- Packard and Nationwide. Executives whose primary responsibilities involve human capital management will benefit most from this conference line-up.

We want to take this opportunity to invite you to participate in our employee engagement survey. If you participate in this survey by April 30, you may register for this meeting at the special rate of $550, a 68 percent reduction of the regular registration fee. This five-minute survey on employee engagement is available at http://www3.best-in-class.com/gw2.htm until April 30.

"Human Capital Management: Facing the Challenges of the 21st Century Workforce" represents one of the networking opportunities at the core of the Global Benchmarking Council's mission to promote primary research, knowledge exchange and operational excellence in three broad areas of business operations:

-- Customer Experience, -- Human Capital Management and Employee Engagement, and -- Quality, Productivity and Process Excellence.

For more information about this annual conference or the research and networking opportunities available through a membership in the GBC (http://www.globalbenchmarking.com/), contact Ann Recchie at (919) 767-9257 or arecchie@best-in-class.com.

BEST PRACTICES, LLC is a research and consulting firm that conducts work based on the principle that organizations can chart a course to superior economic performance by studying the best business practices, operating tactics, and winning strategies of world-class companies. For more information, call (919) 403-0251 or visit http://www.best-in-class.com/.

Source: Best Practices, LLC