2013-12-25 17:46:58 - Bankoa Crédit Agricole feature Ibermática technology partner until at least 2016, having reached an outsourcing agreement whereby the company will continue to manage the ICT systems of the bank.
'Service Factory', converged infrastructure with other customers, global service to users or 'Lean IT' are some of the innovative features incorporated by Ibermática at their service, and have been determining when done with the contract.
Since their relationship began in 2000, has regularly renewed Bankoa service computer outsourcing Ibermática subscribed. On termination of the contract currently in effect in December 2012, the bank recently developed an exercise of reflection on the adequacy of the service provider, for which produced a comprehensive technical specifications and coverage levels for each of the areas outsourced.
The decision has been Bankoa again to maintain the service Ibermática. The new contract came into force in January 2013 and will run for three years with the ability to
automatically renew in 2016 and 2017.
Ibermática has brought several innovative elements to their offer was a clear differentiator over other companies interested in acquiring the project. Some of these elements are:
- Service Factory. Dynamic adjustment of capacity to demand production, support and provision. Variabilización cost, tolerance and elasticity.
- Infrastructure Convergence with other customers. Datacenter, processing power, storage, backup, cloud (IaaS), disaster recovery, perimeter security, LAN connectivity.
- Global Service Desk. Attention-site user support, customer service, facilities (IMAC), financial equipment, user equipment, KPI end-to-end.
- Lean IT. Identify the value, value stream, maintaining the flow, facilitate demand, and continuous improvement.