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COPC Inc. to Offer Its Flagship Contact Center Training in French To Meet Growing Market Demand in Europe and Africa


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© Business Wire 2014
2014-08-28 14:32:01 -

COPC Inc., a global consulting, training and certification company that helps organisations improve the performance of their contact centers, is for the first time offering a French language version of its flagship contact center training class— COPC® : cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww .. Registered Coordinator Training for Customer Service Providers (CSPs). : cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww .. The class will be held in Paris from 27 to 31 October 2014, at the Pullman Château de Versailles hotel. Training will be presented by an industry expert from the COPC Inc. EMEA team who is a fluent French speaker and has worked with European, Middle Eastern and French-speaking African companies. This class is designed for managers or directors of internal or outsourced contact centers, or

those in support roles such as recruiting and hiring, quality, or workforce management. To register online for this class in English, go here : cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww .. .
To register in French, contact Mohamed Fouad at mfouad@copc.com : mailto:mfouad@copc.com .

This COPC Inc. training is an industry-leading program focused on improving contact center operational performance and includes extensive classroom discussion and case studies in a hands-on learning environment. The class is based on the COPC CSP Standard : cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww .. , which provides guidelines for managing a high-performing customer contact operation, such as a call center or business process outsourcing (BPO) center. The COPC CSP Standard is available here : cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww .. in English, French, Spanish, and Portuguese.

In addition to its consulting and certification services, COPC Inc. each year provides more than 60 public training sessions about contact center management best practices in 25 countries. The company has been holding client-specific training in French throughout Europe and French-speaking Africa for the past three years. This Paris class is the first time COPC Inc. is offering this training in French in a public environment, making it available to numerous organisations at one time.

“Companies, government agencies and other organisations throughout Europe are all trying to serve the needs of their customers, especially to meet the growing demands of this new multi-channel environment. If your company is multi-national and multi-lingual, our training to the COPC CSP Standard gives you the ability to apply proven high-performance processes and best practices throughout your organisation. The class is offered by our local EMEA team who understand the needs specific to this market,” said Richard North, CEO, EMEA region, COPC Inc.

COPC Registered Coordinator Training for CSPs provides a proven framework to effectively run a contact center or BPO center in the areas of leadership, planning, people and processes. Participants learn how to implement the COPC CSP Standard within their workplace to achieve high performance in their internal or outsourced contact center. The course includes recommended metrics and guidelines to ensure all areas of operational performance are measured and managed for balanced performance to increase both profitability and customer satisfaction.

At the end of this training session, participants have the option to take an exam to become a COPC Registered Coordinator, a valued designation that denotes an accomplished level of knowledge in contact center management.

For more information or to register for this class, contact Mohamed Fouad, mfouad@copc.com : mailto:mfouad@copc.com , or call +20-122-213-1892.


Go to the French version of this press release here : cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww .. .


About COPC Inc.

Since 1996, COPC Inc. has provided consulting services and training to help companies improve revenue, reduce costs, and increase customer satisfaction in operations that support the customer experience. COPC Inc.'s main offering is performance improvement services for customer contact centers, including in-house and outsourced, as well as vendor management organizations. The foundation of all COPC Inc. work is the COPC® Family of Standards, a collection of the most prestigious and rigorous performance management systems for the customer contact industry. COPC Inc. is privately held with headquarters in Winter Park, Florida, U.S., and with operations in Europe, Middle East, Africa, Asia Pacific, Latin America, India and Japan. For more information, please visit www.copc.com : cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww .. .

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COPC Inc.For media:Lezli Harrell, +1-512-431-4481 lharrell@copc.com : mailto:lharrell@copc.com orFor
class registration:Mohamed Fouad, +20-122-213-1892 mfouad@copc.com : mailto:mfouad@copc.com


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Hossam Abdel-Kader
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