2013-01-15 19:59:41 - How it Can Destroy Your Business, Customer Relationships, and Creates a False Sense of Security.
Telecom Providers, Conferencing & Unified Communications companies, and Global corporations entrust their mission critical Worldwide telephone numbers to few telecom companies. Although it is NOT widely disclosed, these telecom companies rely heavily on computerized and/or electronic testing to verify that telephone numbers are operational.
There are major pitfalls looming for any company that relies on computerized and/or electronic testing to test their Worldwide telephone numbers. These pitfalls negatively impact your business operations and profitability. Avoiding them at all costs is essential.
Testing Done by Computers – Even though the global economy seems to be running in a virtual world, computers are not always the best option for delivering high quality telecommunications. Using computerized and/or electronic telephone number testing to determine
whether or not Worldwide telephone numbers are operational is like playing Russian roulette.
In a recent survey, 1st Financial Training Services reported that 96% of unhappy customers don’t complain, however 91% of those will simply leave and never come back. A Garter Survey showed 85% of customers are dissatisfied with their telecommunications experience with 92% of all customer interactions occurring via telephone.
While computers make inbound tests to detect a switch to switch connection, they cannot make In-Country Live outbound test calls using landline & mobile networks. In-Country Live outbound test calls are the most important testing benchmarks because only this type of testing re-creates the In-Country customer experience and detects any call quality and/or Quality Of Service issues.
Computerized testing of Worldwide telephone numbers is only applicable for landline networks. These landline test results are not accurate, and despite the ever growing Worldwide dependency of mobile phones, mobile networks cannot be tested by computers outside of the originating country.
As a result of flawed computerized and electronic testing of Worldwide telephone numbers, customers are faced with failed calls, destroyed sales efforts & campaigns, wasted employee time, and lost revenues.
Completed calls and the In-Country customer experience needs to be the priority; not the cost of testing - you get what you pay for. For global companies whose day-to-day business operations depends on successful Worldwide collaboration (conferencing, calls, faxes, etc.), it is imperative that their Worldwide telephone numbers are fully operational and can deliver consistent positive results.
Global Telecom Testing (GTT) performs In-Country Live Telephone Number & IVR Platform Testing in 190 Countries. GTT’s technicians make Live outbound originating test calls from worldwide cities from landline & mobile networks in order to verify that newly provisioned international telephone numbers and IVR Platforms are operational prior to delivery. GTT also provides rapid In-Country service issue resolution.
Detailed Call Display Records are generated for each test call made by GTT’s technicians which explains whether any service issue(s) are a carrier related problem or are a problem within the country. Common Quality Of Service issues discovered by GTT’s In-Country Live Testing are improper carrier provisioning, improper passcode designation, improper message authentication, echo, static, post dial delay, network inaccessibility, and carrier activation failures.
The testing performed by GTT is performed by humans guaranteeing performance at a level that cannot be achieved through computerized testing. We use humans to test, NOT machines!
About Global Telecom Testing, LLC
Global Telecom Testing LLC, was founded in 2007 to provide reliable testing services for toll, toll-free, VOIP, DID, Voip on Mobile, IVR, and international telephone networks by providing worldwide, in-country, live quality assurance testing.