2007-03-06 09:07:53 -
BASINGSTOKE, England, March 6 /PRNewswire/ -- Clinical Solutions, a leading British provider of software
solutions to the healthcare market, has been selected to provide call centre
management and clinical decision support software for the Portuguese Public
Health System.
The software will be used by staff manning Portugal's first
national health helpline to record patient calls and provide information to
aid advice for patients. It will also allow the Portuguese Public Health
System to better manage its limited resources and allocate the correct level
of care based on the assessment of
each case.
The health helpline will provide a service similar to that of
NHS Direct in the UK, who has been a customer of Clinical Solutions for the
last six years.
Private company, Linha de Ciudados de Saúde (LCS), has been
formed to implement the programme and it is the first private/public sector
healthcare partnership of its kind in Portugal.
Ramiro Martins, CEO LCS comments, "The Public Health system is
under a great pressure to provide healthcare with limited resources. The
national helpline will provide a valuable means of support and reference for
the Portuguese people and enable the Public Health System to allocate its
resources more efficiently - making sure that the right level of care meets
the right people. We saw Clinical Solutions as having the experience and
expertise demonstrated through their success with NHS Direct in England, as
the ideal partner for delivering this service."
Richard Craven, sales & marketing director Clinical Solutions,
"To be involved with this project from the outset is a testament to our
credibility and experience in enabling the delivery of leading healthcare
advice in call centres. We will be working with LCS every step of the way in
implementing this helpline which we feel certain will have a positive impact
on the provision of healthcare in Portugal."
The Portuguese national health helpline will go live on 25th
April 2007.
About Clinical Solutions
Clinical Solutions is a leading supplier of flexible decision
support and clinical software solutions to the healthcare industry that help
healthcare professionals assess a patient's symptoms and direct them to the
most appropriate level of care. This results in more efficient management of
resources and alleviates pressure on emergency and primary healthcare
services. The software is designed for use in call centre environments and
face-to-face encounters with patients.
The company also provides knowledge management and case
management solutions, used for long term conditions management. With each
implementation, Clinical Solutions provides project management, IT
consultancy and customisation, training and 24/7 support.
Clinical Solutions has offices in UK, USA and Australia. Its
customers include; NHS Direct, NHS 24, and many walk-in centres across
England, as well as customers in Portugal, Norway, Australia, and New
Zealand. With a mission to change the way the world accesses health and
social care service, Clinical Solutions continues to invest in developing
software solutions for health and social care organisations around the world.
www.csdss.com
Source: Clinical Solutions
