2014-01-27 14:25:38 - Phil Callaghan formed Caltech IT Ltd in January 1999, with an aim to provide efficiencies for businesses using CRM software. Today, Caltech has implemented CRM software sites throughout the UK (and some farther afield in France or as far as Australia), and is now one of the UK’s leading suppliers and implementers of Customer Relationship Management (CRM) software.
Phil Callaghan, managing director says, “I would like to thank everyone who has had something to do with Caltech’s success over the past 15 years; in particular David Taylor our technical director, our partners, clients, staff, friends and family. Over the past 15 years, we have worked with some great people, and at every step, we have learned something new.”
Prior to setting up the company, Phil was one of the key technology advisors for Business Link in Leeds where his role encompassed talking to companies, understanding what they were trying to do and giving advice on the technology available and what grant assistance could be accessed. Eventually, the draw of running his own business inspired him to set up Caltech.
the early years, Caltech focused on FrontRange’s GoldMine and HEAT solutions, moving into Microsoft Dynamics CRM when it was launched. Today Caltech is a FrontRange Platinum Partner and Microsoft CRM Silver Partner. The CRM business over the past 4 years’ has changed significantly with the explosion of cloud, and the complex processes that CRM systems now manage.
Callaghan continues, “Our biggest and most exciting challenge has been the complexity of the CRM sites we now implement. Using Microsoft SureStep has been fundamental to our success as well as our focused specialism in vertical markets such as Social Housing, Not for Profit and (B2B) Business to Business.
We have built many rewarding business relationships and some our first customers from 1999 are still reaping the benefits from GoldMine. Our clients’ loyalty and support will enable us to continue to provide successful CRM solutions with demonstrable return on investment, hopefully for the next 15 years!”