2013-02-14 13:24:45 - Amdocs to assume responsibility for Mobiltel’sdata center, disaster recovery and business support systems operations across mobile, broadband and IPTV lines of business
PuneFebruary 14, 2013Amdocs (NYSE: DOX), the leading provider of customer experience systemsand services, today announced the signing of a five-year managed servicescontract with Mobiltel (commonly known as Mtel). One of the largest affiliates in the Telekom Austria Group, Mtel is Bulgaria’s largest mobile service provider, and also provides fixed, broadband Internet and IPTV services. Mtel has awarded Amdocs responsibility over a wide range of IT operations, including data center, disaster recovery and business support systems (BSS) operations,acrossall lines of business. Amdocs will also deliver additional managed services, including application development, integration management, testing and hardware procurement and maintenance.
Amdocs’ rating, billing, ordering, customer managementand product catalog systems have been implemented at Mtel since 2007. Under the new agreement, Amdocs will
support Mtel’s Amdocs systems as well as 17 otherlegacy and third-party systems. As a result, Mtel will be able to improve operational and business performance levels in several areas, including system and service availability, problem resolution, time to market for new services and bill transparency, and reduce the number of customer calls to its call centers.
“By expanding our relationship with Amdocs to include its acclaimed IT operational support, we will be able to achieve high performance levels with a highly efficient cost structure,” said Horst Pertl, chief technology officer at Mtel. “This managed services agreement is a significant milestone in our strategy to consolidate our operations tobecome a true, multi-play provider, and will help us to further differentiate ourselves, while offeringan exceptional customer experience.”
“With a business model that covers products, services and IT operational capabilities specific to communications service providers, Amdocs offers its managed services customers full accountability and expertise in supporting their highly complex systems and operational environments,” said Rebecca Prudhomme,vice president ofproduct andsolutions marketing at Amdocs. “By freeing itself from day-to-day IT operations and by establishing a single point of contact for multiple suppliers, Mtel will be able to focus on its customers, marketing initiatives and business growth.”
A 30-year leader in the communications space, Amdocs is ranked twelfth in the Global Outsourcing 100® list of best outsourcing service providers across all industries. In 2012, Amdocs signed new managed services agreements to support more than 100 million subscribers at service providers in Europe, Asia and Latin America. Overall, Amdocs has managed services agreements in place to support a total of more than 500 million subscribers globally.
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For more than 30 years, Amdocs has ensured service providers’ success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of $3.2 billion in fiscal 2012, Amdocs and its 20,000 employees serve customers in more than 60 countries.