2009-06-30 10:51:23 - Additional Choice for KANA Customers in Asian and European Markets

Toronto, Canada – June 30, 2009 – Brick Street Software announced that it has signed a reseller agreement with KANA Software (OTCBB: KANA), a Silicon Valley-based leader in multi-channel customer service solutions. Under this agreement, Brick Street will resell KANA’s software products, and provide support, integration, and professional services for the complete KANA product line. This agreement is effective immediately in all European and Asia/Pacific countries including Japan.

In April 2008, Brick Street Software acquired the intellectual property for KANA’s marketing product portfolio: KANA Marketing Automation, KANA Connect, and KANA Foundation Analytics. However, many customers have deployed these Marketing applications alongside, and integrated with, KANA Customer Service applications. Therefore, Brick Street is becoming a KANA reseller in order to provide

a single-vendor service and support option for these customers. “Our goal is better service for KANA customers in Asia and Europe said Dr. Chris Maeda, founder and CEO of Brick Street, “Providing one-stop shopping for professional services and support allows them to protect their investments in Brick Street Marketing and KANA Customer Service applications

In support of this strategy, Brick Street Software also announced that it has begun establishing local branches and subsidiaries in the Asia/Pacific and European regions, beginning with the establishment of its Japanese subsidiary in Tokyo in early July 2009.

About Brick Street Software:
Brick Street Software makes world class marketing and customer interaction software products that deepen customer relationships, decrease costs, and increase total relationship value. Brick Street Software is based in Salem, New Hampshire, USA and Toronto, Canada. For more details, please visit brickstreetsoftware.com/ .

#

For More Information:

Japan:
Sadao SATO, Managing Director, Japan
ssato@brickstreetsoftware.com
+81 (90) 8569-3871

Europe:
Achim F. von Montigny, Managing Director, Europe
achim@brickstreetsoftware.com
+41 43 818-4674

USA/Canada:
Chris Maeda, CEO
cmaeda@brickstreetsoftware.com
+1 (603) 912-0046 x7001