2008-10-20 22:04:01 -

- Arc Solutions is now the global standard attendant console solution for Cisco's Unified Communications platforms following last week's announcement confirming the end-of-life timetable for Cisco Attendant Console (CAC) product.

Arc designs software applications exclusively for Cisco IP communications platforms to further increase internal productivity and customer satisfaction across organizations in all market sectors. Various products are available to suit a variety of needs, from single-point departmental answering to complex, enterprise-wide operator centers.

With the additional integration into Cisco and Microsoft presence management tools such as text message sending and a unique Click-2-Dial capability, Arc Enterprise is just one example of an Arc product that offers feature-rich unified call-answering solutions for organizations using Cisco's Unified Communications Manager system.

"We have been working with Cisco for some years and have a full range of options for new Cisco IP telephony customers and existing users wishing to migrate from CAC to the latest technology," said Alex Black, Chief Technology Officer at Arc Solutions. "Our strategic relationship with Cisco has enabled us to develop products that fit every market, while adding complementary functionality to Cisco's leading UC solutions."

Arc is a certified Cisco Technology Developer and OEM partner assuring customers that Arc technology is fully tested, supported and promoted by Cisco.

Richard Betts, President, Arc Solutions Inc., added: "Arc's solutions meet and exceed our customer's needs, allowing organizations to feel confident that their Cisco IP Telephony system is efficient, reliable and providing an appreciable return on investment."

For more information, please visit www.arcsolutions.com.

About Arc Solutions

Arc Solutions works with a select network of Cisco partners to help deliver best of breed applications that complement Cisco IP telephony solutions. It currently has offices in North America, Europe, the Middle East and Australia. With its in-house research and development, training and support capabilities, the Arc proposition is unrivalled within the Cisco voice applications market. For more information, please call 877-956-0272 or e-mail info@arcsolutions.com.

Arc Solutions Inc is a Mettoni Group Company.

About The Mettoni Group

Mettoni is a group of vendor aligned businesses that provide software and services designed to improve an organization's communications. Mettoni develops solutions that improve customer service, integrate personnel information and enable organizations to better manage their internal and external communications. These include call handling solutions, directory integration, telephone screen applications and communication management tools.

Press Contact:
Matt Serra
Mulberry Marketing Communications
312-664-1532
mserra@mulberrymc.com