2013-02-25 12:22:18 - Service offering lessens manual work and order fallout, while accelerating time to revenue by improving order lead times
At Mobile World Congress 2013, Amdocs (NYSE: DOX) the leading provider of customer experience systems and services, today announced that it has launched the Amdocs Order-to-Activation managed service offering to reduce service providers’ order-to-activation costs, while improving the ordering process and fallout management for customers.
This innovative, value process operation (VPO) offering -- a combination of technology, services and operations with a structured methodology -- aligns disparate systems and automates manual processes, streamlining the process from order capture to service activation. Utilizing a holistic, automated, end-to-end approach that includes business processes, operations, automation tools and a success-based key performance indicator (KPI) business model, Amdocs Order-to-Activation service provides an enhanced customer experience by minimizing order errors and enabling successful fulfillment and activation
for service provider offerings such as connectivity services (i.e VPN), broadband, TV, voice and bundles for residential and business customers.
Amdocs Order-to-Activation solution can deliver tangible business results*, including:
• Reduced order fallouts and cancelations: fallouts reduced by up to 60 percent and order cancelations reduced by up to 10 percent
• Reduced costs: Day-one reduction of operation costs by up to 35 percent; Automated and reduced manual work by up to 40 percent
• Improved customer service: Decreased activation complaint calls by up to 10 percent; Decreased missed customer appointments by up to 12 percent
• Reduced cycle time, accelerated revenue via improving lead times by 7-20 percent
“By the year 2016, it is estimated that there will be around 24 billion network-connected devices. Coupled with the increasing focus on enterprise and small- and medium-sized business (SMB) sectors, service providers must be ready to handle this enormous increase in number and complexity of orders with the right systems and processes,” said Ari Banerjee at Heavy Reading. “They should look to experienced partners with proven solutions that also have experience in dealing with a wide range of third-party systems that can take end-to-end to accountability over the process to fulfill orders efficiently, cost effectively and on time, while complying with stringent service level agreements.”
“With the growing complexity and volume of today’s orders, service providers face increased cost pressures and the need to optimize the mission-critical order handling process,” said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs. “Amdocs has accumulated vast experience in providing solutions for service providers’ ordering processes, activating some 500,000 devices a day. Service providers are increasingly turning to Amdocs for a VPO combination of products, services and operations capabilities in the ordering domain, as well as our three decades of industry experience.”
Value Process Operations is an innovative managed services model to help service providers reduce TCO across specific business processes, regardless of systems landscape, combining backend operations & IT technology. VPO leverages technology to generate even higher efficiencies and reduce OPEX costs, while improving the business KPIs.
* Results based on Amdocs' customer deployments around the world. Benefits will vary depending on customer implementation.
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For more than 30 years, Amdocs has ensured service providers’ success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of $3.2 billion in fiscal 2012, Amdocs and its 20,000 employees serve customers in more than 60 countries.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com