2009-10-12 21:50:05 -

For the fifth consecutive year, large commercial and industrial customers have rated Allegheny Power, the electric delivery business of Allegheny Energy, Inc. (NYSE:AYE), as the leader in customer satisfaction among utilities in the northeastern United States, according to TQS Research.

Allegheny also ranks third out of the 60 largest investor-owned utilities in the nation, reinforcing its status as a leader in customer satisfaction among electric utilities in the United States.

According to Joe Ellis, President of TQS Research, “Allegheny Energy improved in every area that was measured, and was in the top 10 nationally in six of the seven ranking criteria.” These criteria are price, reliability, energy efficiency programs, power quality, account representative performance, handling inquiries, and image.

“Achieving a top ranking for

five consecutive years speaks volumes about our employees’ dedication to providing high-quality customer service,” said Rodney Dickens, President of Allegheny Power.

The recent TQS Report states: “The account representatives from Allegheny Power have considerable quality contact with their largest customers” and rank highly “on assisting their customers to reduce their energy costs.”


Earlier this year, Allegheny placed in the top quartile of the 29 largest U.S. investor owned utilities according to the American Customer Satisfaction Index (ACSI).

Allegheny Energy


Headquartered in Greensburg, Pa., Allegheny Energy is an investor-owned electric utility with total annual revenues of over $3 billion and more than 4,000 employees. The company owns and operates generating facilities and delivers low-cost, reliable electric service to over 1.6 million customers in Pennsylvania, West Virginia, Maryland and Virginia.
For more information, visit our Web site at www.alleghenyenergy.com : .

Allegheny Energy, Inc.Media contact:Allen Staggers,

724-830-5433Manager, Corporate CommunicationsMedia Hotline:
888-233-3583E-mail: astagge@alleghenyenergy.com : mailto:astagge@alleghenyenergy.com orInvestor
contact:Max Kuniansky, 724-838-6895Executive Director,
Investor Relationsand Corporate CommunicationsE-mail: mkunian@alleghenyenergy.com : mailto:mkunian@alleghenyenergy.com