2014-03-10 18:14:59 - Advanced TeleHealth Solutions, a telehealth services provider, announced today that it is applying for Health Call Center Accreditation from URAC, a Washington, DC-based health care accrediting organization that establishes quality standards for the health care industry.
SPRINGFIELD, Missouri (March 11, 2014) —
“The accreditation means the call center and its policies meet stringent national standards,” said Tresa Marlow, director of telehealth.
The call center averages about 10,000 calls a month, most of them from staff checking on patients who have left the hospital. The calls are intended to help patients – most with respiratory and cardiac diagnoses – recover and avoid hospital readmissions. Staff members work to build relationships with the patients to help them understand their diseases, medications, post-operative instructions and other issues. Fourteen staff members work at the call center which is open from 7 a.m. to 7 p.m. seven days a week, although nursing assistance is available around the clock.
“By choosing to
seek URAC Health Call Center Accreditation, Advanced TeleHealth Solutions has displayed leadership through a commitment to quality and accountability,” said URAC Chief Operating Officer William Vandervennet.
URAC’s Health Call Center Accreditation ensures that registered nurses, physicians, or other validly licensed individuals perform the clinical aspects of triage and other health information services in a manner that is timely, confidential, and includes medically appropriate care and treatment advice.
URAC, an independent, nonprofit organization, is a leader in promoting health care quality through accreditation and certification programs. URAC’s standards keep pace with the rapid changes in the health care system, and provide a mark of distinction for health care organizations to demonstrate their commitment to quality and accountability. Through its broad-based governance structure and an inclusive standards development process, URAC ensures that all stakeholders are represented in setting meaningful standards for the healthcare industry. For more information, visit www.urac.org.
For more information contact Cheryl Fitch at 888-812-0888 or visit www.advanced-telehealth.com.